German-Speaking Customer Service & Sales Representatives

RMV Solutions Pty Ltd; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a reputable airline brand as a Customer Relations Agent, assisting international passengers with inquiries in both German and English. This full-time, remote position offers comprehensive training and requires strong communication skills. Ideal candidates will be fluent in German and possess excellent customer service abilities.

Benefits

Health Insurance Coverage

Comprehensive Paid Training

Qualifications

• Must have native-level fluency in German and English.
• Strong computer literacy and technical skills required.

Responsibilities

• Assist passengers with travel inquiries in German and English.
• Utilize airline reservation systems and handle voice calls.
• Achieve specific key performance indicators and maintain high service standards.

Skills

Customer Service

Technical Skills

Fluency in German

Fluency in English

Job description

• Join a reputable airline brand across different work areas
• Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English
• Utilize airline reservation systems, handle voice calls in English and German , and potentially engage in written correspondence
• Comprehensive paid training on products and systems provided
• Daily interaction with international passengers for inquiries and feedback
• Expected to achieve specific key performance indicators and maintain high client service standards
• Work in a fast-paced and time-critical call center environment

Requirements

• Must have native-level fluency in German (both verbal and written skills required)
• Only permanent residents or South African ID holders eligible
• Strong computer literacy and technical skills
• Clean criminal record
• Flexible to work in shifts
• Previous customer service experience is advantageous

Employment Terms :

• Full-time, Permanent contract : 40 hours per week with 8-9 hour shifts per day
• Operational Hours : 24 / 7, 365 days a year

Rotating shifts including weekends and public holidays as needed

• Specific operating hours based on assigned account, to be discussed during interviews
• Training : 4 weeks (Fully Paid)
• Health Insurance Coverage provided by the Company
• Fully remote work from home
• Equipment requirements :

Reliable Fibre or ADSL internet connection required at own expense

• UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)

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