Thompsons For Travel - Intermediate / Senior Leisure Travel Consultant

Cullinan Holdings Ltd; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking experienced Travel Advisors to join their dynamic team in Johannesburg. This role is perfect for passionate individuals who thrive in a customer-centric environment and are eager to turn holiday dreams into reality. As a Travel Advisor, you will deliver exceptional service by managing bookings, providing expert travel advice, and achieving personal sales targets. With no cold calling required and plenty of leads, you will have unlimited growth potential and exciting travel opportunities upon exceeding targets. Join a dedicated team that values customer satisfaction and offers a fast-paced, rewarding work environment.

Benefits

Unlimited learning and growth potential

Basic salary plus lucrative sales commissions

Travel opportunities upon reaching targets

Work within a fast-paced environment

Qualifications

• 3-5 years of travel industry experience with a proven record of reaching sales targets.
• Proficient in using GDS systems, preferably Amadeus.

Responsibilities

• Provide professional travel advice and accurate quotations to customers.
• Manage booking processes including itineraries, flights, and accommodations.

Skills

Customer Service

Sales Skills

Communication Skills

Attention to Detail

Numeracy Skills

Education

Travel and Tourism Certificate

Tools

GDS (Amadeus preferred)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you an energetic, well-traveled, passionate individual who loves everything about travel?

Are you a Customer-Centric and motivated team player?

Is your passion turning Holiday Dreams into a reality?

Are you willing to work flexi hours?

We are hiring experienced Travel Advisors for our retail Division in Johannesburg. Our travel advisors provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to an expanding and dedicated clientele in order to achieve personal and company sales targets, in line with the company strategy.

Responsibilities

1. Offer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements.
2. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele.
3. Achieve personal sales targets by actively closing sales and converting quotations to bookings.
4. Manage booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, handling amendments and cancellations, and adhering to payment processes.
5. Maintain high levels of quality and productivity by managing workload and meeting deadlines.
6. Ensure processes are followed to reduce errors and losses; take pride in your quality of work.
7. Offer world-class service, develop a culture, strive to exceed expectations, and offer a "wow" service to our customers.

Requirements

• Travel and Tourism Certificate
• Proficient on a GDS, Amadeus preferred
• Excellent numeracy and literacy skills
• 3-5 years of travel industry experience in a retail or tour operator environment with a proven record of reaching sales targets
• Practical experience with compiling travel packages and creating costings
• Ability to work flexi hours (shift work)
• Working knowledge of Microsoft Word, Excel, and Outlook
• Good geographical knowledge
• Thorough working knowledge of Reservations process from input to output
• Experience with reading and interpreting contracts
• Ability to meet targets and attention to detail is critical
• Effective communication skills (written and verbal)

Benefits

• Work within a fast-paced environment with a dedicated team focused on customer satisfaction and safety
• Plenty of leads, no cold-calling needed
• Unlimited learning and growth potential
• Basic salary plus lucrative sales commissions
• Travel opportunities upon reaching and exceeding targets

Please Note: If you do not hear from us after 2 weeks of applying, please consider your application unsuccessful.