Team Leader

Hollywoodbets; Richards Bay; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Hollywoodbets is seeking a Team Leader in Richards Bay to manage branch operations and achieve business objectives. The ideal candidate will have experience in the Retail, Gaming, or Betting industry, with strong leadership and communication skills. This role offers an exciting opportunity to grow within a dynamic team and contribute to the brand's success.

Qualifications

• 12 months experience in Retail, Gaming, or Betting industry.
• 1-2 Years leadership experience is a bonus.
• Valid driver’s license is a bonus.

Responsibilities

• Manage the Branch to achieve business objectives.
• Drive business results and ensure compliance with policies.
• Provide friendly and courteous guest service.

Skills

Attention to detail

Communication

Interpersonal skills

Problem-solving

Time management

Education

Diploma/ Degree/ NQF 4 Learnership

Job description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for a Team Leader to be based in Richards Bay. Do you think you have what it takes to be our newest Purple Star?

The successful candidates will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 12 months experience within the Retail, Gaming or Betting industry

A Bonus To Have

• Valid driver’s license
• Diploma/ Degree/ NQF 4 Learnership
• 1-2 Years leadership experience

What You’ll Do For The Brand

Branch Growth

• Achieve targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with guests to educate them on branch products.
• Ensure betting boards are updated timely.
• Update memos, card changes, results, and scratchings throughout the day.
• Be knowledgeable on all game rules, odds, and pay-outs.
• Ensure confirmation limits are known and call BSC department before laying bets over the limit.
• Take customer bets where applicable (especially in express Branches).

Cash Administration

• Manage cash according to defined processes, minimizing risks, theft, and fraud.
• Educate team on FICA compliance.
• Submit daily banking schedules.
• Adhere to credit card and EFT policies.
• Issue correct floats at shift end.
• Conduct interim checks during the day.
• Reconcile end of shift to reflect on reports.
• Manage recovery processes per procedures.
• Follow correct process for lost ticket claims, including recording guest details for validation.

Branch Reporting

• Provide daily operational summaries via newsflashes.
• Manage stock control, conduct weekly stock takes, and report shortages.

Security Management

• Maintain awareness of surroundings during opening and closing.
• Ensure security procedures are followed, including camera functionality and panic button locations.
• Manage security aspects of the branch.
• Conduct cashing-up with security monitoring.

Branch Appearance

• Keep the branch neat, tidy, and well-maintained.
• Report any equipment malfunctions promptly.

Compliance

• Adhere to internal control policies, legal, and legislative requirements, including Gambling Board regulations.
• Display compliance posters and ensure a registered FICA officer is on-site during operating hours.
• Ensure managers with licenses are on duty before shifts.
• Maintain proper dress code and prohibit personal bets by staff.

Communication

• Distribute operational updates to staff.
• Keep team informed of campaigns and business updates.
• Follow correct communication channels and provide timely feedback.

People Management

• Manage staff rosters, attendance, and conduct.
• Submit recruitment documentation timely.

Guest Service

• Provide friendly, helpful, and courteous service.
• Address complaints proactively and build relationships with regular guests.
• Promote a guest-centric culture with a "service with a smile" approach.

Values

• Promote and live Hollywood values.
• Manage LPMs and collaborate with other divisions as applicable.
• Work closely with management to identify improvements.
• Be available 24/7 for emergencies.

What You’ll Bring To The Team

• High attention to detail
• Good communication and interpersonal skills
• Ability to prioritize customer complaints
• Exceed service expectations
• Accountability and reliability
• Strong listening and time management skills
• Problem-solving skills and results orientation

So, are you ready to level up, learn, and perform at your best? Apply now!

Please be advised that should you not be contacted within 30 days, kindly consider your application unsuccessful.