Funeral Agent - Howick Arrangement Office (Pietermaritzburg)

AVBOB South Africa; Pietermaritzburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

AVBOB South Africa is seeking a Funeral Agent for the Howick Arrangement Office in Pietermaritzburg. The role involves managing funeral arrangements, ensuring compliance with standards, and maintaining customer service excellence. Ideal candidates will have relevant qualifications and experience in operations and people management.

Qualifications

• Experience in the funeral industry is advantageous.
• Financial management experience is a plus.

Responsibilities

• Arrange and execute funerals in line with AVBOB standards.
• Manage operations of the branch and ensure compliance with legislation.
• Provide training and development for branch staff.

Skills

Business acumen

People management

Customer service

Education

Relevant post-matric qualification

Job description

Job Title: Funeral Agent - Howick Arrangement Office (Pietermaritzburg)

Job Location: KwaZulu-Natal, Pietermaritzburg

Deadline: June 07, 2025

Description

Responsibilities include:

1. Positively uphold the AVBOB brand at all times.
2. Arrange and execute funerals in line with AVBOB standards and client needs.
3. Maintain high levels of customer service for AVBOB clients.
4. Manage the operations of the branch.
5. Ensure the funeral branch complies with legislative requirements.
6. Oversee infrastructure, including buildings, fleet, and operational equipment, according to AVBOB standards.
7. Manage relationships with internal and external stakeholders.
8. Provide training and development for branch staff.
9. Drive business focus to achieve set business targets.

Requirements

Qualification Requirements:

• Relevant post-matric qualification related to business.
• Computer literacy.

Skills Required:

• Business acumen in operations, sales, marketing, and customer service.
• People management skills.
• Experience in the funeral industry is advantageous.
• Financial management experience is a plus.

Additional Requirements:

• Compliance with FAIS legislation for registration as fit and proper individuals.
• Clear criminal and credit record (ITC).
• Experience in sales, retail, or business development roles.