Account Executive

Vodafone; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading telecommunications company is seeking a Strategic Account Manager to enhance customer relationships and drive revenue growth. The ideal candidate will have extensive experience in sales within the ICT sector, focusing on solution selling and account management. Responsibilities include developing account strategies, managing key customer relationships, and ensuring service delivery. This role offers competitive incentives and benefits, emphasizing a commitment to diversity and inclusion.

Benefits

Retirement funds

Risk benefits

Medical aid

Cell phone/data benefits

Fibre discounts

Staff discounts through partners

Qualifications

• At least 7 years' experience in Sales and Service within telecommunications or technology.
• Experience in solution selling within enterprise customers.

Responsibilities

• Manage strategic key accounts and drive profitable revenue growth.
• Develop account strategies to meet financial targets.
• Build relationships with key decision makers up to C Level.

Skills

Relationship Building

Customer Focus

Collaboration

Resilience

Education

Post Graduate Degree in Sales / Marketing / Business Commerce

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute.

Role Purpose / Business Unit :

To manage strategic key accounts, maintain long-term & healthy relationships with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction, and increased market share on the respective portfolio. This is achieved through effective service delivery, protection/renewal of existing business, and identifying new sales opportunities across different product and solution offerings.

Your responsibilities will include :

Sales & Stakeholder Management

Develop and implement account strategies to ensure the delivery of all financial targets, including revenue, connections for voice and data, market share, and net margin contribution. Responsible for the delivery of the P&L.

Build and maintain strong, long-term relationships with key decision makers/influencers up to C Level, leveraging these relationships to create new value and opportunities, and win new business.

Understand key customer needs and requirements thoroughly.

Drive revenue growth by identifying potential markets for new and existing products and services within targeted accounts.

Retain and grow business by identifying major new sales opportunities.

Develop and maintain strong relationships with key decision makers/influencers up to C Level.

Influence Vodacom SA / Group Account sponsors and decision makers to secure appropriate resources and delivery within milestones and timeframes.

Ensure effective service delivery and customer satisfaction.

Collaborate with all functions within Vodacom to drive the Premier client network agenda and ensure alignment.

Prepare an Account Plan shared with internal and external stakeholders.

Maintain a Complex Sales roadmap for each relevant opportunity.

Handle escalated customer complaints from a service perspective.

Proactively resolve sales and pricing claims on trading accounts.

Support finance in recovering overdue and non-payment by clients.

Deliver the correct products and services to customers timely, aligned with their needs and objectives.

Act as the communication link between key customers and internal teams.

Resolve issues and complaints to maintain trust.

Generate new sales to foster long-lasting relationships.

Communicate monthly/quarterly progress to stakeholders.

Reporting

Assess customer and market trends, providing timely revenue forecasts.

Prepare weekly/monthly revenue reports and demand management updates.

Perform sales analysis by product.

Annual Sales Strategy & Budget Planning

Report progress and forecasts using key account metrics.

Forecast and track key account metrics

Prepare reports on account status, providing recommendations to maximize sales based on trends, gaps, and opportunities (Strategic Account Plan / Joint Account Planning).

Ensure revenue assurance across all subsidiaries to accurately report global revenues.

The ideal candidate will have :

Degree / Equivalent

A Post Graduate Degree in Sales / Marketing / Business Commerce or related field is advantageous.

At least 7 years' experience in Sales and Service within telecommunications or technology environments (ICT), with demonstrated experience in portfolio management.

Ability to improve NPS results and reduce administrative expenses.

Strong relationship-building skills.

Experience in solution selling within enterprise customers

Deep understanding of customer business, market, industry, and key decision-makers.

Ability to translate customer objectives into Vodacom Business propositions.

Proven track record of managing multi-industry and multi-tower sales, demonstrating profitable revenue growth.

Ability to influence at C-level.

Customer Focus : Prioritize customer needs and deliver excellent service.

Accountability : Seek feedback and pursue improvement opportunities.

Collaboration : Foster collaboration, seek input, and partner effectively.

Resilience : Seek growth opportunities, demonstrate commitment to self-improvement, and maintain a growth mindset.

Flexibility : Use various techniques to influence others, approach decision-makers, and find sponsors.

Demonstrate organizational savvy by understanding and aligning with the business strategy.

We offer :

Competitive incentive programs and benefits, including :

Retirement funds, risk benefits, and medical aid

Cell phone/data benefits, fibre discounts, and staff discounts through partners.

Application closing date: 16 May.

The role is based at Vodacom Midrand Campus.

Our employment equity plan and targets will guide our recruitment. We encourage applications from people with disabilities. Vodacom values diversity and inclusion.