Customer Service Representative

TalentPop App; Soweto; Remote; ZAR 15 000 - 25 000; Full time

Job summary

An innovative company is seeking passionate Customer Service Representatives to join their remote team. This role focuses on delivering exceptional service and making a positive impact through customer interactions. You will handle inquiries via email, phone, and social media, ensuring high-quality responses that meet service standards. With opportunities for career advancement and a supportive work environment, this position is perfect for those looking to grow their careers while working from home. If you thrive in a collaborative setting and are eager to make a difference, this is the opportunity for you!

Benefits

Annual performance-based increases

Paid time off

Health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• At least 1 year of customer service experience required.
• Proficiency in English is essential for communication.

Responsibilities

• Handle customer inquiries through various channels.
• Support customers with orders and shipping details.

Skills

English proficiency

Customer service experience

Problem-solving skills

Communication skills

Adaptability

Tools

Gorgias

Zendesk

Shopify

Job description

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  
  

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
  
  

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset
  
  

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed
  
  

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!