Technology Operations Senior Analyst

Virgin Money; KwaZulu-Natal; Hybrid; ZAR 400 000 - 600 000; Full time

Job summary

A leading company is seeking a Technology Operations Senior Analyst to provide first-level support for various platforms. The role involves monitoring services, ensuring high standards, and liaising with multiple teams. Candidates should have a proven IT background and possess strong organizational skills. Flexible working arrangements are supported, fostering an inclusive culture.

Benefits

Flexible Working Arrangements

Inclusive Culture

Qualifications

• Proven track record in a similar IT role.
• Technical knowledge of mainframe platforms and batch scheduling.
• Experience in application monitoring and service recovery.

Responsibilities

• Provide first-level support for all internally hosted platforms.
• Monitor customer-facing services in real-time.
• Liaise with 3rd party providers for issue resolution.

Skills

Organizational Skills

Flexibility

Presentation Skills

Tools

ServiceNow

AppDynamics

Kibana

Dynatrace

Splunk

Control M

Oozie

Job description

Role Focus : Technology Operations Peer Group : Team Leaders and Analysts (B)

Salary Range : per annum

Location : UK Hybrid with regular on rota travel to Newcastle hub

Contract Type : Permanent Full Time

Get out of your comfort zone.

Live a life more Virgin.

Our Team

The Technology Operations Senior Analyst will ensure that their roles and responsibilities are completed with accuracy and to a high standard.

Services must be monitored effectively and any problems handled efficiently and in line with processes and procedures. The successful candidate will report directly to their Technical Operations Team Lead.

This person will work a shift pattern 24 x 7 within a team of Technology System Analysts across multiple platforms (Unix, Windows, DEC, IBM mainframe, Fujitsu Helmsman, Oozie, Control M).

The candidate will work closely with various Operations teams including Service Support, Platform Engineering, Helpdesk Services, and Data Centre management.

What you'll be doing

1. Provide first-level support for all internally hosted platforms and applications.
2. Ensure that all customer-facing services and critical end-to-end processes are monitored in real-time and to a high standard.
3. Take an active role in the continual service improvement methodology to maintain their effectiveness on platforms including ServiceNow, AppDynamics, Kibana, Runscope, Dynatrace, Splunk, and SCOM.
4. Provide first-level support on all internally hosted platforms supporting organizational services including IBM, Windows, Fujitsu, Oracle, Unix, EMC, RHEL.
5. Liaise with 3rd party and cloud providers to identify issues and perform recovery actions (e.g., IBM, Voca, Bacs, Payport, Mastercard, Arcot, BT, Fircosoft, Fiserv, Williams Lea, Microsoft, Oracle, AWS).
6. Provide high-level support and expertise on various mainframe job schedulers including TWS, Helmsman, Control M, and Oozie.
7. Influence current standards and own initiatives to drive improvements on these platforms.
8. Attend various forums to represent the team and influence decisions to support best practices (e.g., Project Service Introductions, CAB, BT, TAB).
9. Complete daily, weekly, and monthly tasks via corresponding route sheets.
10. Ensure alert management processes are followed for all service issues.
11. Ensure appropriate handovers are carried out to other Technology Operations analysts and teams.
12. Participate in regular team meetings, providing feedback to the Team Coordinator.
13. Contribute to your own appraisals in accordance with PMF guidelines.
14. Take initiative and implement value-added activities to improve processes or procedures.
15. Deputise for the Team Leader when required, attending relevant update meetings (Incidents, MIRs, etc.).

What we need from you

Previous experience with a proven track record of success in a similar IT role. Technical and practical knowledge of mainframe platforms, batch scheduling, and associated environments. Experience in application and systems monitoring and service recovery. Ability to cope with multiple priorities in a rapidly changing environment. Good organizational skills and the ability to work independently or as part of a team. Knowledge of Technology Processes and Presentation Skills is desirable but not essential. Ability to manage self-development and a desire to improve and deliver results. Flexibility to adapt to change and support others.

Our Offer

Enjoy benefits from day one and be part of a forward-thinking team. We support flexible working arrangements and are committed to creating an inclusive culture that reflects our diverse customer base. Join us and Live a Life More Virgin, empowering you with choice and flexibility in how you work. Our purpose is to make people happier about money, fostering a culture where everyone feels safe, valued, and heard.