Workshop Service Advisor | Germiston

Interwaste (Pty) Ltd; Germiston; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Ein führendes Unternehmen im Bereich Abfallmanagement sucht einen erfahrenen Workshop Service Advisor, der die Kommunikation zwischen Kunden und Technikern leitet. In dieser Rolle sind Sie für die Kundenbetreuung, die Erstellung von Kostenvoranschlägen und die Überwachung des Fortschritts verantwortlich. Sie tragen zur Umsetzung der Unternehmenspolitik bei und fördern eine sichere und integrative Arbeitsumgebung. Wenn Sie eine Leidenschaft für Kundenservice und operative Exzellenz haben, ist dies Ihre Chance, Teil einer nachhaltigen Zukunft zu werden!

Benefits

Möglichkeiten zur beruflichen Weiterentwicklung

Unterstützendes und sicheres Arbeitsumfeld

Engagement für Nachhaltigkeit und Innovation

Qualifications

• 3-5 Jahre Erfahrung in einer ähnlichen Rolle.
• Exzellente Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Kunden professionell willkommen heißen und unterstützen.
• Kostenangebote erstellen und den Kunden über den Status informieren.

Skills

Kundenservice

Finanzmanagement

Kommunikationsfähigkeiten

Datenintegrität

Administrative Fähigkeiten

Education

Grade 12 oder gleichwertige Qualifikation

Tools

Microsoft Office

Job description

Interwaste, a leader in waste management solutions across Southern Africa, is seeking a seasoned Workshop Service Advisor to join our team at the Germiston branch. With a commitment to sustainability, innovation, and operational excellence, Interwaste is dedicated to creating a better future by transforming waste challenges into impactful opportunities.

Role Overview

The Service Advisor is the primary point of contact for service customers, acting as a liaison between internal and external customers. This is a unique opportunity for an operational-minded professional with a passion for people, processes and policies with a proven track record of operational success.

If you are a results-driven individual with a strong background in a workshop environment, a commitment to integrity, and a desire to work for a company that makes a difference, we invite you to apply and join us in shaping a sustainable future.

Key Responsibilities

OPERATIONS

• Welcome and assist customers in a professional and friendly manner
• Accurately capture customer and vehicle details, including concerns and service requirements
• Liaise between technicians and customers to ensure smooth communication
• Provide cost estimates, explain service details, and obtain approvals
• Monitor job progress and keep customers informed on status and completion
• Handle after-service follow-ups and resolve customer queries efficiently
• Prepare clear and transparent estimates for the required repairs and services, including parts and labour costs.
• Ensure all necessary vehicle information and customer contact details are correctly recorded.
• Obtain customer authorisation before commencing any work.
• Maintain open communication throughout the service process.
• Maintain the AMS system for vehicle service and repairs.
• Present the final invoice to the customer, clearly explaining all charges.
• Ensure that no financial accruals occur for the department
• Responsible for all stock take capturing.
• Assist in the stock take process.
• Record keeping of all processes.
• Recording of all vehicle KM’s and Service intervals.

HEALTH AND SAFETY

• Drive the Company’s’ Zero Harm policy within your area of operations.
• Compliance with all health & safety requirements in line with the company's OHS policies & procedures.
• Work within the ISO frameworks and other required by Clients.
• Ensure all SHEQ policies and requirements are upheld and met.
• Ensure SHEQ site file is implemented and maintained

PEOPLE

• Adhere to the principles of an ethical, honest, transparent, fair work environment.
• Communicate in a professional manner.
• Creating, maintaining, and enforcing company policies and procedures.
• Compliance with relevant laws, regulations, and affiliated professional standards.
• Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence).
• To be responsible for maintaining discipline by using the Company's disciplinary code and procedures, as well as attending to grievances
• Ensure that all staff members are adequately trained as per the SLA and OSHA requirements

COMMUNICATION AND FEEDBACK

• Build and maintain strong client relationship with the client.
• Regular communication with the client.
• Understand and manage the needs of the client.
• Ensure all your superiors are notified in a timely manner regarding aspects of your areas as deemed necessary by them.
• Deal with personnel matters such as reporting incidents, customer complaints, requesting new employees, extension of contracts and terminations to your manager.
• Ensure your manager is informed off all staff related matters that will affect the organisation in a dire manner immediately (e.g. IR).

Desired Experience & Qualification

• Grade 12 or equivalent qualification.
• 3-5 Years experience in a similar role.
• Excellent Financial Acumen [Invoicing and Cost Controlling]
• Excellent communication and customer service skills
• Strong administrative and organisational abilities
• Excellent administration and data capturing capability to ensure data integrity.
• Intermediate ability in Microsoft Office.
• Valid driver’s license.
• Own transport and flexibility to travel.

Who We Are

Interwaste is a wholly owned subsidiary of Séché Environnement. We are Southern Africa’s leading waste management company, committed to the sustainable preservation of the environment. We leverage technological excellence and innovation to solve a range of waste problems, ensuring accountability, integrity, safety, and excellence in all our operations.

What We Offer

• Opportunities for growth and development.
• A commitment to sustainability and innovation.
• A supportive, safety-conscious, and inclusive workplace.

Join us in shaping a sustainable future. Apply now to be part of our mission!

If you’re passionate about creating a thriving workplace and are ready to contribute to a sustainable future, apply now and become part of our mission!

Candidates must apply via LinkedIn and submit their resumes for consideration. To learn more about Interwaste, visit our website. As an equal opportunity’s employer, we uphold a compliant, fair, and inclusive workplace environment. We reserve the right to not fill the position. Should you not here back from us within 4 weeks, please consider your application unsuccessful. If you have previously responded, please do not re-submit. Interwaste subscribes to the principles of employment equity