Technical Support Engineer I

Capitec; Stellenbosch; On-site; ZAR 30 000 - 50 000; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional service in the banking industry. This role involves delivering end-user technology support across various locations, ensuring that clients receive timely assistance with their technical needs. Ideal candidates will possess strong communication and analytical skills, along with a background in IT support. Embrace the opportunity to work in a dynamic environment that values diversity and encourages professional growth. If you are passionate about technology and customer service, this position is perfect for you.

Qualifications

• 3-5 years’ experience in corporate technical support.
• Knowledge of Microsoft hardware and software technology.

Responsibilities

• Provide end-user technology support to clients at various locations.
• Repair faulty equipment and log incidents with vendors.

Skills

Effective communication skills

Interpersonal and relationship management skills

Computer literacy (MS Word, MS Excel, MS Outlook)

Analytical skills

Negotiation skills

Education

Relevant qualification in Information Technology - Technical Support

Bachelor's Degree in Information Technology - Technical Support or Computer Science

Job description

Apply By

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement

• To provide end-user technology support to all users (clients) at Campus, Branches, Regional Offices, and roaming users of Capitec Bank across all geographic regions.
• To assume responsibility for repairing faulty equipment, logging incidents with vendors/suppliers, and proposing solutions to prevent re-occurrence.

Experience

Minimum:

• 3 - 5 years’ experience in a corporate technical support environment.
• 3 years' knowledge of Microsoft hardware and software technology.
• Basic knowledge of diagnostic principles and troubleshooting.
• Client relationship management practices and principles.
• Note: Dependent on business requirements, the specified experience may be subject to change.

Ideal:

• 5+ years’ experience in an IT operational environment, including at least 3 years in a banking environment.
• Vendor relationship management experience.

Qualifications (Minimum)

• A relevant qualification in Information Technology - Technical Support or Computer Science.

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Technical Support or Computer Science.

Knowledge

Minimum:

• Knowledge of a corporate support environment.
• Knowledge of Microsoft hardware and software technology.
• Basic diagnostic and troubleshooting skills.
• Client relationship management practices.

Ideal:

• Knowledge of support in both corporate and supplier environments.
• Knowledge of Apple hardware and software technology.
• Advanced diagnostic and troubleshooting skills.
• Understanding of SCCM principles.
• Vendor relationship management.

Skills

• Effective communication skills.
• Interpersonal and relationship management skills.
• Computer literacy (MS Word, MS Excel, MS Outlook).
• Analytical skills.
• Negotiation skills.

Conditions of Employment

• Clear criminal and credit record.
• Willingness to work regular shifts, weekends, or rotational standby shifts.

Capitec is committed to diversity. Applications to this position will be considered in support of our employment equity goals.