Bashstore Ops Coordinator

Bash; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

Bash is seeking a Bashstore Operations Coordinator to enhance its omnichannel network in Cape Town. This role involves onboarding new stores, providing training, and ensuring operational excellence. Ideal candidates will have experience in training within a retail environment and a solid understanding of e-commerce.

Benefits

Generous paid holiday

Wellbeing leave

Birthday leave

Exclusive shopping discount

Qualifications

• 2+ years of experience in a training and support role.
• 1+ years in a retail environment.
• Understanding of e-commerce and omnichannel retailing.

Responsibilities

• Assist in onboarding new stores into the omnichannel network.
• Support the Operations Partner in delivering training on SOP.
• Respond to operational inquiries from store managers.

Skills

Communication

Interpersonal Skills

Troubleshooting

Job description

WHO WE ARE AT BASH

We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers.

We believe that by being Bold, Accountable, Simple and Human, our values will lead us forward, keeping us real, connected and directed.

By leveraging the power of technology and exceptional talent, we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better.

And we’re only just getting started. Now is the time to jump onboard.

We are looking for a Bashstore Operations Coordinator to join our Bash team! As a co-ordinator member, you will assist the Operations Partner in expanding and maintaining our omnichannel network. This includes supporting the onboarding, training, and integration of stores into the Bash Store endless aisle offering. You will ensure stores are equipped to operate effectively, adhere to established SOPs, and provide the high-quality service our customers expect.

WHAT YOU’LL DO

Store Support Store Operations:

• Assist in onboarding new stores into the endless aisle omnichannel network by ensuring all required technology and tools are in place.
• Support the Operations Partner in delivering comprehensive training on Standard Operating Procedures (SOP).
• Conduct refresher training sessions for stores to maintain operational excellence and address any gaps in understanding.
• Provide on-site or virtual guidance during the initial stages of store integration to ensure smooth transitions
  
  

Support Store Operations:

• Respond promptly to day-to-day operational inquiries from store managers and staff, offering solutions to ensure objectives are met.
• Assist in troubleshooting and resolving system or process-related issues, escalating complex matters to the Operations Partner when necessary.
• Help investigate root causes of recurring problems and contribute to implementing corrective actions to prevent them in the future.
• Communicate operational updates, new processes, and changes to store teams, ensuring clarity and alignment.
• Provide hands-on support for implementing change management initiatives by encouraging buy-in from store teams and addressing any resistance to changes.
  
  

Ongoing Stores Success:

• Collaborate with store teams to identify challenges affecting adoption and growth, offering tailored solutions to improve performance.
• Track store engagement and provide feedback on their progress, highlighting opportunities for improvement and celebrating successes.
• Build positive and collaborative relationships with store teams, serving as a reliable point of contact for support and guidance.
• Monitor store compliance with SOPs and key performance indicators, sharing insights and recommendations with the Operations Partner.
• Assist in creating reports and performance updates to track adoption and operational success across stores.
• Proactively identify low-adoption or struggling stores and support initiatives to drive engagement and growth
  
  

WHO YOU ARE:

This job is for you if you have:

• 2+ years of experience in a training and support role
• 1+ years in a retail environment
• Understanding of e-commerce and omnichannel retailing
• Experience with troubleshooting and resolving ops support queries
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
  
  

This role ensures that junior support directly contributes to seamless operations, training effectiveness, and the success of store teams within the omnichannel network.

JOINING THE BASH TEAM

We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teams to travel so we can also make magic happen face to face. Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more.

BASH PERKS

Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.

Best of the Best - The wealth of talent we have will surprise + inspire you

Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.

Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.

Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.

Top $$ - The best people, in the right roles, earning at the top tier.

Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.

Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com.