Sales Advisor

Lewis Stores (PTY) Ltd; Knysna; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a passionate sales associate to enhance customer experiences and drive sales. This role focuses on engaging with customers, providing product guidance, and ensuring satisfaction through effective follow-ups. The ideal candidate will possess a strong background in retail, demonstrating excellent communication skills and a commitment to building lasting relationships. Join a dynamic team where your contributions directly impact the store's success and customer satisfaction. This position offers a unique opportunity to develop your sales skills while working in a supportive and friendly environment.

Qualifications

• Experience in retail sales with a focus on customer interactions.
• Ability to achieve sales targets and promote products effectively.

Responsibilities

• Achieve sales targets and promote products to customers.
• Build lasting relationships with customers through genuine assistance.

Skills

Sales Techniques

Customer Service

Product Knowledge

Relationship Building

Education

Matric Certificate

Job description

This job description provides a comprehensive overview of the role, responsibilities, requirements, and application process. However, it can be improved for clarity and readability by organizing the content with better structure and formatting. Minor adjustments include using HTML tags effectively to break up long sections, ensuring consistent formatting, and removing repetitive or irrelevant phrases. Here is a refined version:

Job Summary

This role involves interacting with customers, offering guidance, highlighting products, and assisting in making purchasing decisions. The primary goal is to facilitate sales by explaining product features and benefits, maintaining in-depth product knowledge, and supporting the store's sales objectives.

Additional Duties

You may be asked to support various store activities outside your core responsibilities, such as setting up displays, maintaining cleanliness, or assisting with promotions.

Key Responsibilities

1. Achieve sales targets
2. Promote, market, and merchandise products
3. Work collaboratively with team members
4. Ensure compliance with company policies
5. Make follow-up calls to re-servable customers
6. Assist customers at the cash desk and build relationships for future business
7. Schedule and conduct home visits with customers
8. Apply sales techniques effectively, understanding the company's sales plan and principles
9. Work flexible hours, including after-hours visits
10. Attend training sessions on sales skills, product knowledge, and customer service
11. Treat customers with friendliness, dignity, and respect
12. Build lasting customer relationships through genuine assistance
13. Follow up post-delivery to ensure customer satisfaction
14. Address customer complaints promptly and escalate unresolved issues
15. Organize sales events within budget and follow up on leads
16. Maintain knowledge of merchandise and stock locations
17. Collaborate with sales representatives for product demonstrations
18. Ensure a safe working environment by adhering to safety standards and housekeeping

Minimum Requirements

• Matric certificate
• Reside within 15 km of the job location
• Clear criminal record

Preferred Qualifications

• South African candidates
• Experience as a salesperson
• Minimum of 2 years retail experience

Application Process

Applicants must complete the following assessments and questions:

• JOBJACK Numeracy Assessment
• JOBJACK Literacy Assessment

Questions include:

• Specific area of residence
• Previous sales or customer service experience
• Ability to meet sales targets
• Methods for providing accurate product information
• Handling customer dissatisfaction
• Strategies for building and maintaining customer relationships