Head : Customer Relationship Management

Capitec Bank Ltd.; Gauteng; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading bank in South Africa seeks an experienced Salesforce leader to manage their Core Relationship Management Platform. The ideal candidate will have a strong background in Salesforce Financial Services Cloud, team leadership, and strategic thinking. Join us to drive innovation and enhance client experiences in the banking sector.

Benefits

Growth opportunities

Employee benefits

Savings

Qualifications

• Minimum 5 years of Salesforce Financial Services Cloud experience at a senior management level.
• Experience leading small to medium-sized high-performing teams.

Responsibilities

• Ownership and accountability for the Core Relationship Management Platform, Salesforce.
• Leading and coaching a team to enable the best client experience.

Skills

Commercial Thinking Skills

Interpersonal & Relationship Management Skills

Facilitation Skills

Numerical Reasoning Skills

Presentation Skills

Education

Relevant tertiary qualification

Job description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs.

We love what we do because we focus on making a positive difference for our clients and employees.

Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and that earns the trust of our clients.

Who We Are

We are a bank, but we're much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through personal experience.

By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy, and take Ownership. To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities, employee benefits, and savings.

We prioritize ensuring that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About the Role

To have ownership and accountability for our Core Relationship Management Platform, Salesforce, including translating strategic direction into a 'best in world' product through the leadership of a dedicated team, with the dual focus of platform ownership and driving, planning, and ensuring delivery.

To integrate and align the Product through guiding and coaching the Product team so that world-class capabilities and services are developed according to the requirements of the Business Owners and organizational strategy and objectives.

Ownership in designing, developing, maintaining, and scaling the best CRM (Salesforce) product.

This entails accountability for strategic direction and product vision; optimization and scaling of capabilities; driving adoption of Salesforce as a strategic technology; optimizing the product by understanding client needs (internal and external), the Capitec Client Service model, competitor, and regulatory environment.

Leading and coaching a team to enable the best client experience and Return on Investment. Salesforce knowledge and experience are essential for this role.

Our Ideal Candidate

• Minimum 5 years of Salesforce Financial Services Cloud experience at a senior management level
• Experience leading small to medium-sized high-performing teams
• Experience with agile product delivery
• Strategic and Client-Centric mindset
• Experience in client development and product validation through customer feedback
• Ability to influence and build relationships to achieve objectives
• Experience leading multi-functional teams with a single product operating model
• Experience defining strategy and leading teams in Salesforce
• Strategic and commercial thinking, able to approach problems from a business perspective
• Data-driven, analytical, and quantitative skills
• Technologically literate and adaptable to new technologies
• Ability to understand the product, business, and competitive landscape deeply
• Ability to present complex technical information clearly to diverse audiences

Minimum Qualifications

• A relevant tertiary qualification

Skills

• Commercial Thinking Skills
• Interpersonal & Relationship Management Skills
• Facilitation Skills
• Numerical Reasoning Skills
• Presentation Skills

Conditions of Employment

• Clear credit and criminal record

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply.

We are committed to diversity and, where feasible, all appointments will support our employment equity goals. Capitec Bank is an authorized financial services provider (FSP) and registered credit provider (NCRCP13).