Call Centre Consultants (Outbound Sales)

Call Centre Consultants (Outbound Sales)

Kudough is seeking Call Centre Consultants (Outbound Sales) to join our Contact Centre team. Kudough Credit Solutions is a well-rounded credit bureau that not only assists you with your Credit score viewing but effectively assists with the management of your debt. Kudough, a subsidiary of IDM Group, has assisted over one million South African consumers improve and maintain a good credit score. We have been in business for 14 years whereby our passion is to assist consumers and most importantly develop our staff. We have a dedicated team to coach and mentor our staff for success in their roles.

As the voice of Kudough, you will serve as a brand ambassador and first point of contact to our clients, providing excellent customer experiences that help South African consumers improve their credit standing; guide them with financial goals through customized solutions and help them build financial wellness. Are you full of energy, confident, ambitious, self-motivated and a team player? Do you want to assist South African Consumers improve their credit scores? Then APPLY NOW.

The successful candidate will be handling inbound and outbound calls for both Kudough and our Partner clients to provide guidance and upsell of products and services.

At Kudough, we don’t just sell products; we offer solutions that change people’s lives.

Additional Benefits Include:

• Basic salary + Commissions earnable provided Revenue and KPI targets are achieved.
• Adhoc incentives
• Rewards and Recognition programme: this includes incentives linked to KPIs achieved
• Working Hours: 8:00am to 4:30pm or 8:30am to 5:00pm Monday to Friday
• No work on public holidays or weekends (unless KPI targets not achieved)
• Opportunity for personal growth, development and stability
• Other benefits after 6 months of employment include:
• AddaBit savings account contribution from the company
• Employee Careplan funded by the company

Key Requirements:

• Grade 12
• Minimum 1-year sales experience
• Fair understanding of financial services industry and economy
• Ability to independently resolve client questions and queries
• Collaborate effectively with others in fast changing environment
• Strong multitasking skills and ability to work under pressure
• Strong computer literacy
• Fair understanding of Credit Bureaus
• Work experience will be advantageous

Key Responsibilities:

1. Financial Assessments - Assessing a client’s financial need/s and providing a tailored financial solution, including but not limited to:
   • Assessing the client portfolio to provide a tailored solution that assists the client in improving and maintaining their credit status.
   • Debt assessments.
   • Affordability assessments.
   • Budgeting assistance and guidance.
   • Debt Counselling assessments.
2. Sales Solutions - Selling Kudough’s product suite to new and existing clients and upselling added benefits to existing clients (the right product for the client).
   • Making outbound calls on various campaigns to promote the various Kudough benefits.
   • Servicing inbound calls with opportunities to upsell once probation is complete.
   • Identifying and understanding the customer needs in order to provide the best solution and experience for the client.
   • Ensure accurate information is given to a client thereby providing a trustworthy customer experience and ensuring a high retention rate.
   • Representing the partner brand and promoting the Kudough benefit to clients.
   • Personal loan, store cards and loan consolidation offers.
   • Insurance benefits.
3. Client Services and Retention – Promoting the benefits of the Kudough Financial Wellness platform and assisting in client retention.
   • Handling both inbound, outbound calls and any other channels of communication from Kudough or partner clients.
   • Assisting the client with their customer journey to achieve their goals.
   • Rendering excellent client service by identifying clients’ financial needs.
   • Providing an excellent client experience.
   • Upselling Kudough products and services.

Key Competencies:

• Financial acumen
• Excellent client services skills
• Highly articulate verbal communication skills
• Fast, accurate and competent written communication skills
• High attention to detail
• Excellent time management
• Pro-active problem solving and decision-making skills
• High levels of honesty, accountability and integrity
• Ability to multitask
• Ability to work in a team and individual basis
• Target driven and goal orientated
• Lives the Kudough Values
• Passion for helping people