Assistant Clothing Manager at PnP

Pick n Pay Retailers (Pty) Ltd; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a dedicated Clothing Assistant Manager to join their team in Knysna. This role offers the opportunity to lead a team, manage customer service standards, and oversee daily operations in a fast-paced retail environment. The ideal candidate will possess strong interpersonal skills, a passion for product excellence, and the ability to thrive under pressure. If you are a proactive and motivated individual with a knack for people management and sales promotion, this position could be the perfect fit for you. Join a dynamic team and contribute to creating exceptional shopping experiences.

Qualifications

• Minimum 1 year experience in a managerial clothing position.
• Proficient in MS Office applications.

Responsibilities

• Manage customer service standards and ensure compliance.
• Oversee staff management and recruitment processes.
• Conduct daily operations and stock management tasks.

Skills

People Management

Customer Service

Sales Promotion

Stock Management

Communication Skills

Education

Grade 12 (NQF Level 4)

Tools

MS Outlook

MS Excel

MS Word

MS Teams

Zoom

Job description

Introduction

At Pick n Pay, we're looking for talented individuals with exceptional skills who share our values and want to join a team of experienced professionals.

We have exciting opportunities for determined, focused, and dedicated individuals to apply for the Clothing Assistant Manager position in Knysna.

Candidates need to demonstrate professional values and attitudes, along with the ability to integrate acumen and technical competence in each area of the value creation process.

Duties & Responsibilities

Key Responsibilities:

Customer Journey:

• Adopt a customer-centric approach.
• Ensure customer service standards are rigorously applied.
• Attend to all customer service requests, promote products and services, and ensure VM standards are adhered to, including the execution of plans and promotions.

People Management (Assist Store Manager):

• Manage all staff-related aspects on an ongoing basis.
• Address employee shortcomings when necessary.
• Assist with recruitment according to company policies.
• Identify training and development initiatives for employees.
• Assist with performance management, focusing on talent management and succession planning.
• Lead and manage a team of employees.

Daily Operations, Stock & Risk Management:

• Open and lock the store following security procedures.
• Conduct start and end of day reporting.
• Handle administration tasks such as staff scheduling, invoicing, pricing, costs, floats, banking, expense control, and reconciliations.
• Ensure merchandise is offloaded, captured, packed, merchandised, and displayed per policy.
• Monitor merchandise quality and control soilage.
• Control shrinkage.
• Adhere to Occupational Health and Safety standards.

Sales & Promotions:

• Promote sales to meet budgets and monitor sales, turnover, and participation.
• Conduct promotions.
• Implement markdowns and RTCs.

Desired Experience & Qualifications

• Minimum 1 year experience in a managerial clothing position or reliever experience for at least 6 months.
• Grade 12 (NQF Level 4) or equivalent.
• Proficient in MS Outlook, Excel, Word, MS Teams/Zoom.
• Willing to work irregular hours, including evenings and weekends, and participate in stock takes after hours.
• Willing to be moved between stores as needed.
• Able to undertake physical tasks.
• Complete an assessment.

Must be based in Knysna

Competencies

• Passion for the product.
• Good interpersonal and communication skills.
• Conscientious, attentive to detail, and accurate.
• Strong staff management and development skills.
• Sense of urgency, enthusiasm, and high energy.
• Assertiveness.
• Customer-centric approach.
• Ability to work under pressure.
• Motivated, self-confident, and proactive.
• Team player with results-driven attitude.