Team Manager/Team Leader

Sutherland; Johannesburg; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading company in technology and business processes seeks a Team Manager in Johannesburg. The role involves managing performance, developing strategies, and ensuring compliance within the team. Ideal candidates will have strong analytical and leadership skills, with 1-2 years of relevant experience.

Qualifications

• 1-2 years of experience in a similar role.
• Strong analytical skills to interpret data.
• Demonstrated leadership skills.

Responsibilities

• Manage performance and service quality.
• Develop effective strategies based on data.
• Identify training needs for staff.

Skills

Analytical skills

Leadership skills

Time management

Communication skills

Proficiency in MS Office

Job description

Company Description

About Sutherland

Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics are core to our expertise. We collaborate with iconic brands worldwide, providing them with innovative technology and business process excellence.

We have created over 200 inventions across AI and other technologies, driving digital transformation, optimizing operations, and pioneering solutions through a seamless "as a service" model. Our goal is to unlock digital performance and deliver measurable results for our clients.

Job Description

As a Team Manager, you will:

1. Manage performance and service quality to ensure customer satisfaction.
2. Establish and maintain communication with clients and team members to understand needs, resolve issues, and meet expectations.
3. Develop effective strategies based on data reports and observations that impact the bottom line.
4. Identify training needs to equip staff with necessary skills and knowledge.
5. Understand system tools and operational procedures within the program.
6. Collaborate with stakeholders on promotions and updates.
7. Ensure process compliance and adherence among team members, partners, and third-party providers.

Qualifications

The ideal candidate will have:

1. One to two years of experience in a similar role.
2. Strong analytical skills to interpret data and identify trends.
3. Demonstrated leadership skills to initiate improvements and resolve issues.
4. Effective time management skills to handle multiple schedules and initiatives.
5. Excellent verbal and written communication skills.
6. Proficiency in MS Office applications.

Additional Information

All your information will be kept confidential according to EEO guidelines.