Operations Manager

Isisekelo Recruitment; East London; On-site; ZAR 500 000 - 540 000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to oversee their CMS operations. In this pivotal role, you will manage client relationships, ensure high-quality standards, and lead a team of up to 80 employees. Your expertise in Six Sigma and Lean methodologies will drive process improvements and operational efficiency. This position offers a unique opportunity to shape the future of operations while adhering to ISO standards and fostering a culture of inclusivity. If you are passionate about leadership and operational excellence, this is the perfect opportunity for you.

Qualifications

• Minimum 3 years in a similar managerial role with production experience.
• Effective communication skills and project planning expertise.

Responsibilities

• Manage client relationships and ensure profitability and productivity.
• Oversee compliance with SHEQ, ISO standards, and KPI measures.
• Plan and adjust staff workloads while promoting team inclusivity.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership

Supervising

Retail Management

Education

Red Seal Artisan (Electronics or Mechanical)

Degree or Diploma in Mechanical Engineering

Tools

MS Office Suite

Job description

Main purpose of the role :

• Responsible for managing and motivating all staff, ensuring high-quality standards, on-time delivery, and achievement of targets.

DUTIES AND KEY RESPONSIBILITIES

1. Oversee the entire CMS Operation :

• Manage client relationships while maintaining profitability and productivity.
• Plan, implement, and monitor annual budgets; schedule expenditures; analyze and report on variances; take corrective actions.
• Manage financial and administrative requirements.
• Develop, implement, and monitor Standard Operating Procedures and KPI measures.
• Ensure rework campaigns, standardized fitments, and overall WIP management targets meet customer scope requirements.
• Ensure operations adhere to SHEQ, ISO standards, 5S, and Gemba principles as high priorities.
• Support BBBEE objectives in procurement and recruitment.
• Manage workshop and in-plant equipment and storage yard maintenance.

2. Promote customer relations :

• Maintain good relationships with external and internal customers; handle complaints.
• Foster interdepartmental cooperation and synergies.
• Participate in daily plant-level meetings with customer management.
• Review fitment quality as per SOP.
• Develop, implement, and monitor guidelines for customer satisfaction.
• Assist Contracts Manager in growing the technical portfolio and identifying new business opportunities.

3. Manage staff effectively :

• Plan and adjust staff workloads; assign daily tasks.
• Provide technical advice and assistance.
• Ensure adherence to SOPs and safety protocols.
• Ensure staff are trained appropriately.
• Use performance management systems for staff appraisal, training, coaching, and mentoring.
• Properly induct new staff on policies and procedures.
• Monitor attendance and timekeeping.
• Take corrective actions for policy non-compliance.
• Promote a team environment of inclusivity and transparency.

Experience / Education :

• Red Seal Artisan (Electronics or Mechanical) / Degree or Diploma in Mechanical Engineering; production experience required.
• Minimum 3 years in a similar role.
• Effective communication skills at all levels; aftermarket fitment knowledge preferred.
• Proven project planning and execution skills.
• Resource management experience with up to 80 employees.
• Advanced computer skills (Full MS Office Suite).

Additional Duties :

• Ensure compliance with ISO 9001, ISO 14001, and ISO 18001 standards.

Required Experience : Manager

Key Skills :

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership, Supervising, Retail Management

Employment Type : Full-Time

Experience : Years

Vacancy : 1

Yearly Salary: R500,000 - R540,000