Purpose of the Job
To ensure that all Growthpoint Clients and stakeholders receive the highest levels of customer service at the Client / Landlord interface. To ensure that building assets are optimally maintained throughout their life cycle in accordance with approved budget through effective and efficient management of in-house and outsourced services.
Financial Management
- Assist with the preparation and management of the technical budget (Capex and R&M), including forecasts and budget variance reports.
- Manage the technical budgeting process for all maintenance expenditure.
Building Maintenance & Asset Control
- Set and implement planned/preventative/emergency maintenance in conjunction with the Property and Portfolio Managers, including disaster and emergency planning.
- Develop and oversee lifecycle planning and preventative maintenance for 3, 5, and 10-year periods.
- Manage and maintain the asset register for effective asset control.
- Contribute to SLAs for approved service providers with the Procurement team.
- Ensure compliance with building and statutory regulations.
- Respond promptly to technical complaints and queries, and analyze trends.
- Manage tenant relationships, including tenant installations and budget control.
- Conduct inspections (technical, housekeeping, service contract, take on/take back).
- Coordinate energy saving programs and environmental sustainability initiatives with the Facilities Manager.
- Set and coordinate SLAs with service providers, collaborating with Operations and Procurement teams.
- Oversee tenant installations, monitor implementation, and ensure health and safety standards are maintained.
- Manage contract staff and resources, providing responsibilities for team members like Handymen.
- Monitor service quality and conduct regular building inspections.
- Report on service provider deliverables, ensuring deadlines and budgets are met.
- Manage staff activities, work schedules, and performance management systems.
- Handle management of tenant parking bays.
- Stay updated on technical market trends.
- Ensure health and safety standards and statutory regulations are adhered to across all sites.
Knowledge
- Knowledge of safety, fire, and emergency procedures; Occupational Health and Safety Act; SLA's and lease agreements; building technology (electrical, plumbing, construction); mechanical and air-conditioning systems; day-to-day operations (cleaning, security).
Job Specific Skills
- Proficiency in MS Office suite.
- Experience with CMMS systems (desirable).
- Advanced verbal and written communication skills.
- Budget management and conflict resolution skills.
- Report writing and project management skills (advantageous).
- Strong time management and practical building maintenance skills.
Experience & Education
- Minimum 3 years in property management or building maintenance.
- Certificate/Diploma in Building Science, Facilities Management, or Construction Management.
- Additional technical qualification in Mechanical, Electrical, or Civil/Structural Engineering (advantageous).
Remuneration
Market Related CTC