Centre-Based Esl Co-Ordinator

The Faculty Online Learning Group; KwaZulu-Natal; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in online education is seeking a dynamic team leader to oversee a dedicated group of teachers. This role involves managing client relationships, coordinating with various departments, and ensuring that quality standards are met. The ideal candidate will possess a positive attitude, strong work ethic, and experience in leadership roles. Join a forward-thinking organization that values education and empowers its staff to succeed. If you are passionate about fostering a supportive learning environment and driving excellence, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in any field is required.
• Experience in teaching or tutoring is beneficial.

Responsibilities

• Manage a team of teachers to ensure exceptional service delivery.
• Maintain client relationships and address concerns effectively.
• Analyze data to improve service quality and meet client needs.

Skills

Team Leadership

Client Relationship Management

Data Analysis

Training and Development

Education

Bachelor's Degree

Job description

WHO WE ARE :

The Faculty is a leading provider of online teaching services with extensive experience in education and recruitment sectors.

Our goal is to attract top online English and foreign language teachers, offering students access to high-quality education and tutors the resources they need to succeed.

WHO WE ARE LOOKING FOR :

We seek a dedicated, resourceful, and energetic team leader to work from our modern office in Durban, Umhlanga.

The ideal candidate will have a positive attitude and a strong work ethic.

LOCATION :

Umhlanga Ridge, Durban.

WHAT DO YOU NEED :

• A bachelor's degree in any field
• Experience in teaching, tutoring, or facilitation (beneficial)
• Experience in an authoritative role (beneficial)

WORKING HOURS :

• Monday - Thursday : 07 : 00-19 : 00
• Friday - Sunday : 07 : 00-19 : 00
• Monday - Thursday : 19 : 00-07 : 00
• Friday - Sunday : 19 : 00-07 : 00

PRIMARY RESPONSIBILITIES :

1. Manage a team of teachers responsible for delivering exceptional service to clients, ensuring targets related to headcount, quality, productivity, efficiency, scheduling, reporting, and record keeping are met or exceeded.
2. Maintain positive client relationships, address concerns, and ensure client satisfaction according to company procedures.
3. Coordinate with departments such as recruitment, training, quality, and operations to meet client needs.
4. Provide ongoing training, support, and technical assistance to teachers.
5. Manage budgets and contracts related to client services, ensuring efficient use of resources.
6. Analyze data and metrics to improve service quality and understand client needs.
7. Lead, guide, and evaluate teachers, including scheduling, quality assurance, and performance reviews.
8. Observe lessons to ensure quality standards are met, providing feedback and coaching to teachers.
9. Handle escalations and resolve issues promptly to maintain service standards.
10. Support teachers by answering questions, providing training, motivating, and ensuring they have necessary resources.