Sales Counter Representative (PPE)

Finding Personnel (Pty) Ltd; Khâi-Ma Local Municipality; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in the Mining PPE industry is seeking a dynamic Counter Sales Representative. This role involves assisting walk-in customers, handling quotes and inquiries, and maintaining high standards of customer service. The ideal candidate will have strong communication skills and a professional appearance, with at least one year of sales experience.

Qualifications

• Strong customer service skills are essential.
• Knowledge of safety products is advantageous.
• Minimum of 1 year experience in sales or telemarketing.

Responsibilities

• Assist walk-in customers and handle inquiries professionally.
• Provide accurate product information and quotes.
• Maintain a clean and organized counter area.

Skills

Customer service

Attention to detail

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

INDUSTRY: Mining Personal Protective Equipment (PPE)

Salary / CTC: Market related (basic and commission) – dependent on current earnings, qualifications, and experience

Report to: Sales Manager

Job Summary:

Our client is seeking a dynamic individual to join the team as a Counter Sales Representative. The Counter Salesperson is responsible for assisting walk-in customers, handling requests for quotations, invoices, credit notes, and customer inquiries.

Key Responsibilities:

• Greet and assist walk-in customers with respect and professionalism.
• Know all products and advise customers on new and special items.
• Satisfy customer needs by providing accurate product information.
• Handle exchanges, returns, and customer complaints effectively.
• Ensure invoices are correct and associated with the proper documentation, such as manuals, order registration, lay-buys, and cash sales.
• Show products and alternatives, and submit out-of-stock requests to the order clerk.
• Use the correct telesales codes.
• Provide same-day quotes and follow up regularly.
• Coordinate with store staff to keep racks and displays tidy.
• Maintain a clean and organized counter and display area at all times.
• Act as the supervisor at the counter, resolving issues and ensuring product knowledge and display standards are upheld.

Requirements:

• Strong customer service skills.
• Knowledge of safety products is advantageous.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Good work ethic and adherence to procedures.
• Presentable and professional appearance.
• Attention to detail and confidence in approaching clients.

Experience:

• Minimum of 1 year experience as a salesperson or in sales/telemarketing roles.