Customer Relationship Manager

Watershed Consulting; Roodepoort; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in Roodepoort is seeking a Customer Relationship Manager to oversee a team of Client Relationship Coordinators. The role involves managing client interactions, ensuring efficient resource utilization, and maintaining high service standards. The ideal candidate will have substantial experience in client service and project management, with a strong focus on attention to detail and effective coordination.

Benefits

Medical aid

Provident fund

13th cheque

Performance bonus

Qualifications

• Minimum 5 years of relevant experience.
• At least 2 years of managerial experience.

Responsibilities

• Oversee online platforms and monitor ticketing system.
• Conduct weekly and monthly client meetings.
• Manage the team.

Skills

Attention to detail

Project management

Relationship building

Management

Client service experience

Contact centre experience

Job description

CUSTOMER RELATIONSHIP MANAGER

Overview: To manage 6 Client Relationship Coordinators who can work under pressure and handle multiple clients accurately. They will work in a contact centre environment, maintaining energy and positivity while dealing with clients.

Duties:

1. Oversee online platforms and monitor ticketing system
2. Manage project schedules
3. Ensure efficient resource utilization
4. Oversee online job cards
5. Conduct weekly and monthly client meetings
6. Resolve client concerns
7. Manage the team

Requirements:

• Minimum 5 years of relevant experience
• At least 2 years of managerial experience
• Client service experience
• Contact centre experience (beneficial)
• Project management experience (beneficial)
• Attention to detail
• Ability to coordinate effectively

Remuneration:

• Basic Salary: R25,000 (depending on experience)
• Medical aid
• Provident fund
• 13th cheque
• Performance bonus

Desired Skills:

• Attention to detail
• Project management
• Relationship building
• Management
• Contact centre experience