Store Manager At Pnp

Pick 'N Pay; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

Pick 'N Pay is seeking a dedicated Store Manager to oversee daily operations, drive sales, and ensure customer satisfaction. The ideal candidate will have at least 2 years of experience in a management role, possess strong communication skills, and a customer-focused attitude. This full-time position offers an exciting opportunity to lead in a dynamic retail environment.

Qualifications

• At least 2 years experience as an assistant manager or related role.
• Willingness to work irregular hours including evenings and weekends.
• Ability to undertake physical hands-on tasks.

Responsibilities

• Manage customer service and ensure standards are upheld.
• Lead and develop staff through training initiatives.
• Handle administration tasks including stock management and financial reconciliations.

Skills

Customer-centric approach

Good interpersonal skills

Attention to detail

Staff management skills

Ability to work under pressure

Education

Grade 12 (NQF Level 4) or equivalent

Tools

MS Outlook

Excel

Word

MS Teams

Zoom

Job description

Join to apply for the Store Manager at PnP role at Pick n Pay.

Introduction

Pick n Pay is looking for talented people with exceptional skills who share our values and want to join a team of experienced professionals.

We have exciting opportunities for determined, focused, and dedicated individuals who wish to apply for the Store Manager position.

Duties & Responsibilities

Customer Journey

• Customer centric approach
• Ensuring customer service standards are rigorously applied
• Attending to all customer service requests, advertising on products and services

Ensure that VM standards are adhered to and execution of all plans and promotions.

People Management

• Manage all people-related aspects for staff on an ongoing basis
• Deal with employee shortcomings if/when needed
• Assist with recruitment according to company policy and procedures
• Identify training and development initiatives for employees
• Assist with performance management, focusing on talent management and succession planning
• Lead and manage a team of employees
• Develop staff accordingly through training initiatives

Daily Operations / Stock Management / Risk Management

• Open and lock the store following security procedures
• Conduct start and end of day reporting and procedures
• Handle administration tasks such as staff scheduling, leave, invoices, pricing, costs, floats, banking, expense control, reconciliations, CDC, and head office instructions
• Ensure merchandise is offloaded, captured, packed, merchandised, and displayed per policy
• Monitor quality and control soilage of merchandise, taking appropriate action
• Control shrinkage
• Maintain OHS standards at all times

Sales / Promotions

• Promote sales to achieve budgets and monitor sales, turnover, and participation
• Conduct promotions
• Implement markdowns and RTCs

Desired Experience & Qualifications

• Grade 12 (NQF Level 4) or equivalent
• At least 2 years experience as an assistant manager or related role
• Computer literacy: MS Outlook, Excel, Word, MS Teams / Zoom
• Willingness to work irregular hours, including evenings and weekends, and after-hours stock takes
• Willingness to be moved between stores as needed
• Ability to undertake physical hands-on tasks
• Complete an assessment

Competencies

• Passion for the product
• Good interpersonal and communication skills
• Conscientious, attentive to detail, and accurate
• Good staff management and development skills
• Sense of urgency, enthusiasm, and high energy
• Assertiveness
• Customer-centric approach
• Ability to work under pressure
• Motivated, self-confident, and proactive
• Team player with results-driven attitude

Additional Details

Senior level, full-time employment in retail, focused on sales and business development.