Business Manager, Connectivity (Cellular)

Massmart; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in Johannesburg is seeking a Business Manager for Connectivity to drive operational excellence and revenue growth. This role involves strategic execution, project management, data analysis, and vendor coordination, ensuring compliance and quality assurance. The ideal candidate will have a strong background in operations and financial services, with proven skills in stakeholder management and process optimization.

Qualifications

• 6+ years in Operations/Financial Services/Cellular/Payments.
• Experience with cross-functional teams and vendors.

Responsibilities

• Manage operational tasks and ensure alignment with strategic objectives.
• Coordinate project plans and monitor performance metrics.
• Act as liaison between teams and vendors.

Skills

Attention to Detail

Analytical Thinking

Customer Orientation

Collaboration and Teamwork

Problem Solving

Results Orientation

Strong Project Coordination

Data Analysis and Reporting

Budget / Financial Administration

Stakeholder and Vendor Management

Process Optimisation

Education

Bachelor’s degree in Business Administration

Business Administration Honours Degree

Job description

“We encourage people with disabilities to apply.”

Summary:

• The Business Manager, Connectivity (Cellular) is expected to support the execution of strategic and operational initiatives within the assigned portfolio by providing detailed and seamless project management, robust operational oversight, and actionable data analysis. The role is also required to act as a key enabler in driving sales & revenue growth, implementation of customer-centric solutions, enhancing operational efficiency, and maintaining compliance with organisational policies and industry standards. By delivering high-quality insights and managing day-to-day activities, the Business Manager contributes to the overall success of the portfolio’s objectives, ensuring alignment with the organization's growth strategies and long-term goals.

FUNCTIONS / RESPONSIBILITIES:

Strategy Execution and Operational Excellence

• Execute daily operational tasks for the assigned portfolio, ensuring alignment with strategic objectives.
• Coordinate and track the progress of operational activities, identifying and addressing issues that may impact delivery timelines.
• Develop and maintain process documentation to support consistency and compliance across all operations.
• Conduct regular reviews of operational workflows to identify inefficiencies and recommend improvements.
• Serve as the primary point of contact for resolving operational challenges, escalating complex issues when necessary.
• Participate in the implementation of new tools, systems, or processes to enhance operational efficiency and customer experience.
• Monitor and report on operational performance metrics to ensure alignment with established KPIs.
• Collaborate with team members to standardise processes and ensure operational excellence across the portfolio

Project and Portfolio Management

• Collaborate with internal and external stakeholders to plan and execute portfolio-specific projects.
• Develop and maintain detailed project plans, including timelines, resource requirements, and key deliverables, to ensure clarity, timely execution and resource alignment.
• Monitor project milestones, identifying potential risks or bottlenecks and proactively implementing mitigation strategies.
• Prepare and distribute project status updates to keep stakeholders informed of progress and challenges.
• Facilitate regular project meetings to align teams and address outstanding issues promptly.
• Track resource allocation and ensure optimal utilisation to meet project objectives.
• Conduct post-project reviews to evaluate success, identify lessons learned, and recommend future improvements.
• Maintain project documentation, including updates to roadmaps and records of decisions made during execution.

Data Analysis and Reporting

• Collect, consolidate, and analyse data to track portfolio sales performance, revenue trends ensuring accuracy and relevance of insights.
• Prepare and present comprehensive reports on key metrics such as revenue, operational efficiency, conversion rates, attachment rates, base management and customer engagement.
• Use analytics tools to identify trends and opportunities for optimisation within the assigned portfolio. Provide actionable recommendations to the Senior Manager based on data analysis and insights.
• Develop and maintain dashboards to provide real-time visibility of portfolio performance to stakeholders.
• Collaborate with relevant teams to validate data inputs and ensure consistency in reporting.
• Track and analyse customer behaviour to inform the development of targeted strategies and initiatives.

Vendor and Stakeholder Coordination

• Act as the primary liaison between internal teams and external vendors, ensuring seamless operations for the assigned portfolio.
• Participate in the vendor performance evaluation process and recommending improvements where needed.
• Coordinate and track vendor contracts and ensure compliance to the agreed contract terms, budget, and service levels. Escalate discrepancies to the Senior Manager.
• Support the negotiation of vendor agreements to secure cost-effective and high-quality services.
• Facilitate collaboration between stakeholders to align priorities and ensure successful delivery of projects.
• Proactively address conflicts or challenges with vendors or stakeholders, implementing solutions to maintain progress.
• Document vendor performance reviews and contribute to the selection process for future partnerships.

Financial Administration

• Provide support in the preparation and management of the portfolio’s annual budget, ensuring alignment with Membership & Services goals.
• Monitor expenditures and track budget utilisation within the assigned portfolio to identify variances and recommend corrective actions.
• Prepare financial forecasts and provide regular updates on spending trends to the Senior Manager.
• Support cost-saving initiatives by identifying opportunities for efficiency and waste reduction.
• Collaborate with finance teams to reconcile budget records and address discrepancies promptly.
• Contribute to CAPEX and OPEX planning by providing detailed insights into resource requirements and forecasts.
• Analyse financial performance data to support decision-making and prioritisation of initiatives.

Customer and Market Insights

• Gather customer feedback through surveys, focus groups, and other channels to inform portfolio strategies.
• Analyse customer behaviour and engagement data to identify trends and areas for improvement.
• Monitor competitor activities and market developments, sharing insights to keep the portfolio competitive.
• Collaborate with marketing and customer service teams to align initiatives with customer expectations.
• Participate in the development of initiatives that address customer pain points and enhance satisfaction.
• Track customer engagement metrics to evaluate the effectiveness of campaigns and programmes.
• Provide recommendations for customer-centric solutions based on research and analysis.
• Support the implementation of loyalty programmes, digital solutions, or other initiatives designed to improve customer experiences.

Compliance and Quality Assurance

• Ensure all assigned portfolio activities comply with organisational policies, legal requirements, and ethical standards.
• Support audits and compliance reviews, addressing any identified issues in a timely manner.
• Maintain accurate and up-to-date records to ensure transparency and accountability in operations.
• Implement quality assurance measures to uphold service delivery standards.
• Monitor adherence to performance standards and identify gaps that require corrective action.
• Collaborate with compliance teams to align portfolio initiatives with regulatory requirements and best practices.
• Regularly review operational processes to identify areas for improvement in quality and compliance.
• Promote a culture of continuous quality improvement by providing training and resources to team members.

Self-Leadership and Team Collaboration

• Take accountability for personal development and career growth.
• Contribute to an inclusive and supportive team culture, fostering collaboration and innovation.
• Seek feedback and proactively improve performance through coaching and learning opportunities.
• Lead by example in demonstrating Massmart’s values and professional standards.

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position

Qualifications:

• Bachelor’s degree in Business Administration/ Operations related qualification.
• Business Administration/ Operations Honours Degree is advantageous.

Experience:

• 6+ years of experience in Operations/Financial Services/ VAS/ Cellular / Payments/ Services in a dynamic and fast-paced environment Demonstrated ability to manage multiple tasks and priorities effectively.
• Experience working with cross-functional teams and external vendors.
• Proven ability to drive revenue growth and optimize profitability.

Competencies and Skills

Core Competencies:

• Attention to Detail.
• Analytical Thinking.
• Customer Orientation.
• Collaboration and Teamwork.
• Problem Solving.
• Results Orientation.

Skills:

• Strong Project Coordination.
• Data Analysis and Reporting.
• Budget / Financial Administration
• Stakeholder and Vendor Management.
• Process Optimisation.

“Employment Equity Policy Requirements may be applicable”

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