Branch Administrator

GSF Car Parts; Amahlathi Local Municipality; On-site; ZAR 120 000 - 180 000; Part time

Job summary

A leading automotive parts distributor seeks a Branch Administrator to support financial performance and customer service. The role includes managing till balances, handling customer queries, and ensuring timely banking. Ideal candidates will have strong organizational and communication skills, with experience in a sales-driven environment.

Benefits

Performance-based bonus

28 days annual leave

Free flu vaccination

Health & wellbeing tools

Life assurance scheme

Discounts from major brands

Paid time off for volunteering

Training and career progression opportunities

Qualifications

• Experience in telesales and/or customer service preferred.
• Ability to work quickly under pressure.

Responsibilities

• Ensure all proof of delivery (POD) notes are accounted for.
• Balance the branch till daily, ensuring accuracy and timeliness.
• Handle general customer queries face-to-face or via telephone.

Skills

Organizational Skills

Communication Skills

IT Literacy

Job description

About The Role

We are looking for a Branch Administrator who will support the branch by contributing to its financial performance.

Main Duties Include

• Ensure all proof of delivery (POD) notes are accounted for.
• Investigate missing notes and PODs, obtaining replacements if required.
• Balance the branch till daily, ensuring accuracy and timeliness.
• Complete branch banking records and ensure monies are banked daily.
• Forward till reports to Head Office and update banking templates.
• Allocate pay later notes.
• Monitor unpaid cash sale reports, escalating discrepancies or queries.
• Ensure outstanding amounts are collected promptly.
• Run weekly account statements and keep them up to date.
• Ensure staff accounts are current.
• Monitor and analyze the age debt report.
• Allocate customer payments and ensure monies are banked daily.
• Update customer notes with relevant details as required.
• Review and monitor customer credit limits.
• Handle general customer queries face-to-face or via telephone.

Working Hours

Average of 25 hours Monday to Friday, including alternate Saturday working.

Ideal candidates will have experience in telesales and/or customer service, preferably in a fast-paced, sales-driven environment.

About You

What you'll need to succeed:

• Ability to work quickly under pressure to meet deadlines.
• Strong organizational skills with great attention to detail.
• Target-driven and motivated by sales, able to handle rejection.
• Willingness to learn and develop.
• Team player with the ability to work independently.
• Confident and polite telephone manner.
• Excellent communication skills.
• Good interpersonal skills.
• IT literacy.

Benefits

We offer a range of benefits to support our team members' health, wealth, and lifestyle, including:

• Opportunity to earn a performance-based bonus.
• 28 days annual leave (including bank holidays), with potential to earn up to 5 additional days.
• Free flu vaccination.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from major brands like Asda, Nike, and John Lewis.
• Financial wellbeing products including advances and savings schemes.
• Paid time off for volunteering.
• Training, qualifications, and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over 175 branches and a turnover exceeding £475 million, we are committed to supporting our network through centralised expertise and advanced IT systems, including our industry-leading catalogue system, Allicat, and the Servicesure garage programme.