Team Leader : National Support Centre

Lyra Health, Inc.; Johannesburg; On-site; ZAR 600 000 - 900 000; Full time

Job summary

Lyra Health, a leader in mental health care, is seeking an NSC Team Leader to oversee and inspire a team. This full-time role involves coaching, performance management, and ensuring service delivery meets client expectations. Ideal candidates will hold relevant qualifications and have a minimum of 2 years' clinical experience.

Qualifications

• Minimum of 2 years' clinical experience (EAP preferred).
• Registered with HPCSA or SACSSP.

Responsibilities

• Leading and inspiring the team to maximize performance.
• Coaching and mentoring team members.
• Managing projects efficiently and providing feedback.

Skills

Client service orientation

Leadership qualities

Risk assessment

Problem-solving skills

Communication skills

Organizational skills

Time management

Education

Master's qualification as a Clinical or Counseling Psychologist

Honors qualification as a Clinical Social Worker

B-Psych Degree as a Registered Counselor

Job description

About Lyra Health: Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home.

We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune companies, to improve access to effective, high-quality mental health care for their employees and their families.

With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster.

Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $X million.

The position of NSC Team Leader is a full-time position, based at Lyra Health head office. The role requires being on call on a rotational basis and performing other duties as assigned by the Head of Operations. This job specification will be reviewed as the role develops.

Key Responsibilities

1. Leading, developing, motivating, and inspiring the team and individuals to maximize performance.
2. Coaching and mentoring team members.
3. Developing, implementing, and maintaining systems for accurate data management and service delivery within client expectations and SLAs.
4. Running individual and team meetings.
5. Providing case supervision.
6. Assisting in department development and growth.
7. Recruiting suitable staff for new positions.
8. Managing projects efficiently and providing feedback within turnaround times.
9. Conducting case reviews for compliance and quality assurance.
10. Planning and executing performance management aligned with NSC objectives.
11. Providing performance feedback and recognizing employee efforts.
12. Developing and maintaining Standard Operating Procedures.

Qualifications

• Master's qualification as a Clinical or Counseling Psychologist, registered with HPCSA, OR
• Honors qualification as a clinical Social Worker, registered with SACSSP, OR
• B-Psych Degree as a Registered Counselor, registered with HPCSAA.

Minimum of 2 years' clinical experience (EAP preferred).

Desired Skills and Experience

• Good computer literacy.
• Strong client service orientation.
• Natural leadership qualities.
• Ability to assess risk and pathology.
• 2-3 years clinical experience.
• Ability to work under pressure.
• Business and commercial acumen.
• Initiative and problem-solving skills.
• Strong communication and organizational skills.
• Good time management.
• Team player, calm under pressure, creative problem solver.

We are an Equal Opportunity Employer committed to diversity and inclusion. Personal information collected during the application process will be handled in accordance with privacy laws and policies, with options for data control provided where applicable.