Technical Agent

Profile Personnel; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player in transport and logistics is seeking a Technical Agent to enhance their team. This role demands hands-on experience as a mechanic, particularly with commercial vehicles, and a knack for diagnosing issues remotely. You will be pivotal in providing technical support, collaborating with teams to resolve problems, and ensuring customer satisfaction through effective communication. If you are passionate about vehicle technology and thrive in a dynamic environment, this opportunity is perfect for you. Join a forward-thinking company where your skills can make a significant impact on operations and customer experience.

Qualifications

• Proven experience as a mechanic, preferably in commercial vehicles.
• Strong understanding of vehicle systems and diagnostics.

Responsibilities

• Provide technical support to customers regarding vehicle diagnostics.
• Troubleshoot technical issues remotely and document solutions.

Skills

Vehicle Diagnostics

Problem Solving

Technical Support

Communication Skills

Customer Service

Education

Relevant Certifications in Automotive Technology

Tools

Diagnostics Tools

Job description

Technical Agent required for a transport & logistics company in Centurion

Position Overview :

Seeking a Technical Agent with specialized knowledge in commercial vehicles to join our team. This role requires someone with hands-on experience as a mechanic, preferably with a background in attending breakdowns and assisting technicians remotely to diagnose issues.

Key Responsibilities :

1. Provide technical support to customers and technicians regarding commercial vehicle diagnostics and repairs.
2. Assist in troubleshooting and resolving technical issues remotely, leveraging practical experience and knowledge.
3. Collaborate with internal teams to ensure accurate diagnosis and timely resolution of technical problems.
4. Utilize strong communication skills to explain complex technical concepts clearly and effectively.
5. Document troubleshooting steps, solutions, and customer interactions accurately in the company's systems.
6. Stay updated with industry trends and technical advancements in commercial vehicle technology.
7. Participate in training sessions to enhance technical knowledge and skills.

Experience :

1. Proven experience as a mechanic, preferably in commercial vehicles.
2. Ability to diagnose and troubleshoot technical issues remotely.
3. Strong understanding of vehicle systems, components, and diagnostics tools.
4. Excellent communication skills, both verbal and written.
5. Problem-solving aptitude with attention to detail.
6. Customer-focused approach with a commitment to providing high-quality service.
7. Relevant certifications or qualifications in automotive technology (preferred).

Additional Requirements :

1. Flexibility to work occasional evenings or weekends based on business needs.
2. Ability to work shifts.

Should you wish to apply please email your CV through to Emily Lessing at [email address].

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days.