Customer Advisor (South Outer M25)

Stellantis &You UK; oThongathi; On-site; GBP 29 000 - 34 000; Full time

Job summary

Join Stellantis &You UK as a Customer Advisor, where you'll play a vital role in connecting customers with our technicians. This position offers a competitive salary, extensive benefits, and the opportunity to grow within a leading automotive manufacturer.

Benefits

Company Car Scheme

Exclusive Discounts on New Cars

Generous Employer Pension Contribution

Annual Leave Starting at 22 Days

Employee Assistance Programme

Training Opportunities

Health Cash Plan

Qualifications

• Experience in automotive customer service.
• Ability to communicate clearly with customers and colleagues.
• Familiarity with digital systems and processes.

Responsibilities

• Communicate with customers and colleagues effectively.
• Estimate repair costs and times for customers.
• Propose and sell additional services through vehicle health checks.

Skills

Customer Communication

Digital Systems Adoption

Sales Skills

Customer Satisfaction Management

Job description

Role Summary

Location:

Stellantis &You Maidstone

Contract

Permanent Full Time

Salary

Up to £29300 basic salary, OTE £35300

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Customer Advisor (South Outer M25)

Manufacturer owned dealership opportunity.

We are looking for an experienced automotive Customer Advisor.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Role Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
  
  

Role Description

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Encourage customer satisfaction feedback via exit briefing & follow-up contact.
  
  

You will also be the go-to person when the customer wants us to:

• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.
  
  

A Day in the Life

“No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.

We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.

Always on the go, with something to do, the day never drags.

This is a fast paced and rewarding job, with the opportunity to develop a career.”

Let's Work Together

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.

This is a great opportunity for you to become a key member of our Aftersales team.

An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team.

It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.

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Benefits of a career with Stellantis &You UK

Benefits

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

• Company car scheme - up to two vehicles
• Highly competitive performance bonus (role dependant)
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program