Client Services Agent

Boomerang Marketing Sa; Cape Town; Remote; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Data Analyst to join a high-performing team dedicated to delivering accurate information to clients. In this role, you'll leverage your bilingual skills in English and French to conduct research and validate data, spending a significant portion of your time on calls. You'll be part of a collaborative environment that values integrity and innovation, with opportunities for growth and development. If you're passionate about data and want to make a meaningful impact in a dynamic workplace, this role is perfect for you.

Benefits

Health & wellness programs

Flexible time off

Continuous learning opportunities

Financial planning

Family perks

Qualifications

• Excellent command of English and French is essential.
• Strong attention to detail and good online research skills.

Responsibilities

• Source and validate information for clients, spending 70% of time on calls.
• Conduct web research and capture data into internal applications.

Skills

Verbal and written communication in English

Verbal and written communication in French

Attention to detail

Online research skills

Data entry

Tools

Microsoft Excel

Jira

Power BI

SQL

Job description

About the Role : Grade Level (for internal use): 07 Data Analyst Operations

The Team : The team comprises 10 bilingual researchers from diverse backgrounds who are highly enthusiastic, motivated, and perform at an exceptional level. Their commitment to excellence consistently exceeds standard requirements. The team's chemistry is unparalleled, with each member collaborating seamlessly to overcome challenges and achieve department goals. This high-performing group is dedicated to working together and maintaining a strong, supportive dynamic that drives success.

Responsibilities and Impact : Be a key member of the S&P Global Data Operations team, ensuring the most accurate and up-to-date information is available to clients. Spend 70% of your time on the phone sourcing or validating information. Conduct web research, analyze information, and capture data into our internal applications.

Basic Required Qualifications :

• Excellent verbal and written command of English and French.
• Ability to ask probing questions and remain resilient during calls.
• Strong attention to detail and ability to adhere to research and style guidelines.
• Good online research skills and ability to analyze and find new information sources; experience with data entry is advantageous.

Additional Preferred Qualifications :

• Knowledge of buy-side or capital markets (a plus).
• Experience with Microsoft Office, especially Excel (intermediate skills advantageous).
• Basic knowledge of Agile methodologies and experience with Jira.
• Minimum 10 Mbps fiber internet connection for remote work.
• Beneficial knowledge in Power BI and SQL.

What's In It For You?

Our Purpose : Progress requires a catalyst—information, imagination, people, technology—combined to unlock possibilities and change the world. As the world becomes more complex, we push past expected observations to new levels of understanding, helping organizations and individuals make an impact on the future. At S&P Global, we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We accelerate progress.

Our People : With over 35,000 employees worldwide, we understand nuances and have a broad perspective. Driven by curiosity and a shared belief in the power of Essential Intelligence, we aim to build a more prosperous future—finding new ways to measure sustainability, analyze energy transitions, and develop workflow solutions that enable insight application. We are committed to a more equitable future and helping our customers find sustainable ways of doing business. Join us to create critical insights that make a difference.

Our Values : Integrity, Discovery, Partnership. We focus on Powering Global Markets, relying on trust, discovery, and collaboration to achieve shared goals.

Benefits : We care about our people and provide resources for your growth and well-being, including health & wellness programs, flexible time off, continuous learning opportunities, financial planning, family perks, and other incentives. For detailed benefits by country, visit our careers page.

Hiring & Opportunity : We promote an inclusive workplace, emphasizing fairness, transparency, and equal opportunity. We value diverse perspectives and foster a respectful, collaborative culture that drives innovation and supports top talent. We are an equal opportunity employer. Only electronic submissions are accepted. For accommodations due to disability, contact us via email. US Candidates Only : The EEO is the Law Poster describes protections under federal law.