Sales And Product Service Published : 13 May 2025 Cssr - S2 Khomanani Kempton Park, South Africa

Sandvik Group; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the mining sector is seeking a motivated sales professional to promote parts and services. The role involves supporting customers through effective communication, resolving queries, and achieving sales targets. Join a dynamic team focused on enhancing productivity and safety in the mining industry.

Qualifications

• 2-5 years' experience in a customer call centre in a sales environment.
• Knowledge of selling processes, tools, and techniques over electronic channels.

Responsibilities

• Support customers with product information and resolve queries.
• Actively promote or sell parts and services, including cold calling.
• Process customer orders promptly and maintain proactive follow-up.

Skills

Communication

Organizational Skills

Problem Solving

Education

Post-matric qualification

Job description

Sandvik Mining and Rock Solutions is a global leading supplier of equipment and tools, parts, service, and technical solutions for the mining and infrastructure industries.

Applications include rock drilling, rock cutting, loading, hauling, tunnelling, and quarrying.

The focus lies on bringing value to customers through high-performing products that increase productivity and safety, as well as providing services and flexible maintenance programs that extend uptime and cut costs.

The Role

The purpose of this role is to actively promote or sell parts, tools, and services to support customers in alignment with their needs, as well as provide support to ensure minimal machine downtime by resolving machine emergency issues quickly and efficiently.

Key Responsibilities

1. Support customers with product information and resolve their queries in alignment with Sandvik processes and procedures.
2. Actively promote or sell parts and services to support customers, including cold calling for customer retention and market share growth.
3. Identify and follow up on sales opportunities or leads to convert quotations into sales and liaise with stakeholders to support customer needs.
4. Process customer orders promptly, expedite, and follow through up to delivery.
5. Answer calls within the prescribed service level.
6. Maintain proactive call and follow-up activity, producing high output to reach sales targets.
7. Provide backorder reports to customers and resolve system or order issues to aid customer planning.
8. Report and escalate critical orders/inquiries to Logistics and Technical Solutions Providers, keeping customers informed of progress.

Your Profile

• Relevant post-matric qualification is advantageous.
• Knowledge of selling processes, tools, and techniques over electronic channels.
• 2-5 years' experience in a customer call centre in a sales environment.
• Understanding of tools and processes for selling over the phone.
• High level of professionalism, honesty, and integrity.
• Ability to positively influence stakeholders.
• Strong organizational, prioritization, and multitasking skills under tight deadlines.
• Good time management and self-motivation with demonstrated initiative.
• Adaptability to change and new systems.
• Ability to troubleshoot, identify, and initiate solutions.
• Effective communication skills, both verbal and written.
• Valid driver's license.

How to Apply

Please apply online through Workday (ESS) or visit the Sandvik website. For further queries, contact us at [contact details]. Please note, if you do not receive a response within 14 days, your application was unsuccessful.

We thank you for your interest in our company.

In line with our Employment Equity Plan, HDSA candidates will be given first preference.

Note: You must be physically and medically fit to work in a mining environment, including meeting all vaccination requirements.

We offer an engaging role in an international environment with opportunities for professional growth.

At Sandvik, we believe diversity enhances our environment for employees, business, and customers.