Account Executive - Onboarding Experience & Project Implementation

Talent Sam; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dynamic Account Executive to enhance client onboarding experiences and ensure smooth project implementations. This role is pivotal in bridging client relationships with project execution, requiring strong communication and project management skills. You will lead the onboarding journey for new properties, manage various owner-related projects, and collaborate across departments to deliver exceptional outcomes. If you thrive in a fast-paced environment and are passionate about driving efficiency and satisfaction, this opportunity is perfect for you.

Qualifications

• 3+ years in client relationship management or project management roles.
• Proficiency in project management tools and communication skills.

Responsibilities

• Manage onboarding for new properties and oversee owner-related projects.
• Ensure effective communication with stakeholders and monitor project progress.

Skills

Communication Skills

Project Management

Problem-Solving

Multitasking

Analytical Skills

Time Management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Project Management

Bachelor’s degree in Marketing

Bachelor’s degree in Communications

Tools

Google Workspace

Microsoft Office

Project Management Tools

Job description

The Account Executive - Onboarding Experience & Project Implementation will bridge client relationship management with project implementation, ensuring seamless onboarding, efficient project execution, and alignment with company strategies. This role requires strong communication skills, project management expertise, and the ability to collaborate across departments to deliver exceptional outcomes for property owners and stakeholders.

Job Duties :

Serve as an owner advocate, fostering strong relationships through proactive communication regarding investment performance, policy updates, and operational changes.

Lead the onboarding journey for newly acquired properties, collaborating with relevant teams to ensure timely and successful launches.

Manage owner-related projects, including home upgrades, offboarding, and transitions, ensuring alignment with company priorities and budgets.

Oversee communications across internal and external stakeholders, ensuring timely, accurate, and professional responses via phone, email, and messaging platforms.

Monitor project progress using project management tools, ensuring deadlines and deliverables are met.

Provide strategic guidance and feedback to owners and team members, balancing the interests of multiple stakeholders.

Optimize department processes to enhance efficiency and owner satisfaction.

Address concerns in profit and loss reports during owner meetings and collaborate with internal teams to provide solutions.

Develop presentations and reports to communicate project statuses and achievements.

Conduct and lead project meetings, facilitating cross-departmental collaboration for successful project implementation.

Stay aware of company goals and strategies to ensure projects align with business priorities.

Facilitates and encourages collaboration across departments to ensure projects are completed successfully.

Optimizes project deliverables, schedule, and budgeting.

Performs other duties as per requested.

Job Requirements :

Education : Bachelor’s degree in Business Administration, Project Management, Marketing, Communications, or a related field.

Experience : 3+ years in client relationship management, project management, or related roles. Renovation / construction project management experience preferred.

Proficiency in project management tools, Google Workspace, and Microsoft Office.

Strong proficiency of English in professional settings.

Soft Skills :

Excellent verbal and written communication skills.

Ability to multitask and adapt in a fast-paced environment.

Strategic thinker with problem-solving and analytical skills.

High attention to detail, sound judgement, and ethical business practices.

Strong time management and organizational abilities.

Demonstrated ability to lead and influence teams effectively.