Customer Support Agent (Fixed-Term Contract)

Bash; Gauteng; On-site; ZAR 120 000 - 180 000; Full time

Job summary

Bash is seeking Customer Support Agents to deliver exceptional service and redefine retail in Africa. Join a dynamic team focused on customer satisfaction, problem-solving, and collaboration in a vibrant work environment. Enjoy unique perks and career development opportunities.

Benefits

Career development

Exclusive shopping discounts

Generous leave

Top-tier earnings

Qualifications

• 2-3 years call center experience.
• Experience in eCommerce/online shopping support.

Responsibilities

• Manage customer expectations and queries across various channels.
• Collaborate with teams to resolve concerns within SLA.
• Enhance customer satisfaction and retention.

Skills

Customer Service

Problem-Solving

Communication

IT Skills

Education

Matric qualification

Job description

WHO WE ARE AT BASH

We are a team of leaders, bold thinkers, and friends, on a mission to create remarkable omni-channel experiences for our customers. By being Bold, Accountable, Simple, and Human, our values guide us to stay real, connected, and focused. Leveraging technology and exceptional talent, we build products that unite the physical and digital worlds to foster thriving communities.

This journey demands grit, ambition, and teamwork as we transform retail in South Africa for the better. And we're just getting started.

Now is the time to join us.

As we grow, we're seeking Customer Support Agents (Fixed-Term Contract) to join our dynamic team. If you are passionate about delivering exceptional service, thrive in a fast-paced environment, and want to help redefine retail in Africa, we want to hear from you.

WHAT YOU'LL DO

• Manage customer expectations, requests, queries, and concerns across various communication channels (calls, emails, social media, chat).
• Read customer cues and tailor assistance accordingly.
• Collaborate with third-party teams to resolve concerns within SLA requirements.
• Work with other support teams to ensure consistent, high-quality service.
• Enhance customer satisfaction and retention by exceeding support standards.
• Maintain professionalism and assertiveness in all interactions.
• Advocate for customers by solving problems and identifying opportunities.
• Provide prompt, detailed, and customer-oriented service.
• Remain calm and make smart decisions under pressure, paying attention to details.
• Support team members through peer learning and constructive feedback.
• Understand navigation, product knowledge, company policies, credit, eCommerce, and account info.
• Engage with stakeholders to manage customer requests efficiently.
• Uphold The Foschini Group's brand integrity when dealing with customers.
• Deliver excellent service across all communication channels.

WHO YOU ARE

• Matric qualification (essential).
• 2-3 years call center experience.
• Able to work full-time in the Parow office.
• Available for rotational shifts Monday to Sunday, including public holidays.
• Experience in eCommerce/online shopping support.
• Passionate about customer service.
• Strong IT skills and software proficiency.
• Excellent listening, analysis, written, and verbal skills.
• Organized, detail-oriented, and capable of multitasking.
• Self-motivated with a sense of urgency and proactivity.
• Friendly, polite, professional, and flexible.
• Problem-solving skills.

JOINING THE BASH TEAM

We empower our people to choose where they work best, providing the tools needed and encouraging face-to-face collaboration when possible. Our offices foster a vibrant environment for planning, celebration, and connection.

BASH PERKS

Our benefits include unique perks like being part of a hyper-growth business, working with top talent, and creating innovative products. We offer security, career development, connection, and fun—plus top-tier earnings, generous leave, and exclusive shopping discounts.