Front Office Receptionist/Night Shift Relief

Hyatt Regency; Wes-Kaap; On-site; ZAR 120 000 - 180 000; Full time

Job summary

Hyatt Regency Cape Town is seeking an enthusiastic Front Office Receptionist for night shifts. The role involves welcoming guests, managing bookings, and performing night audit duties while ensuring a positive guest experience in a dynamic environment.

Qualifications

• Previous experience in a hotel front office.
• Willingness to work both day and night shifts.

Responsibilities

• Warmly welcome guests and handle check-ins and check-outs efficiently.
• Perform night audit duties and ensure all systems are accurately updated.

Skills

Communication

Interpersonal Skills

Tools

Opera

Job description

Organization

Hyatt Regency Cape Town

Summary

At Hyatt Regency Cape Town, we believe in creating meaningful connections and exceptional experiences. As part of the global Hyatt family, we are committed to fostering a welcoming and dynamic work environment that supports both personal and professional growth. We are currently seeking an enthusiastic and service-oriented Front Office Receptionist/Night Shift Relief.

Key Responsibilities

1. Warmly welcome guests and handle check-ins and check-outs efficiently.
2. Manage bookings, process payments, and provide accurate guest information.
3. Respond to guest inquiries and resolve issues professionally.
4. Perform night audit duties and ensure all systems and records are accurately updated.
5. Maintain a clean and organized reception area.
6. Coordinate with other departments to meet guest needs.
7. Uphold security and safety protocols, especially during night shifts.

Qualifications

Requirements

• Previous experience in a hotel front office
• Willingness to work both day and night shifts
• Excellent communication and interpersonal skills
• Proficiency in hotel management systems such as Opera
• Ability to work independently, especially during the night shift
• Professional appearance and a positive attitude