Service / Sales Administrator

Stratogo; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the Earth Moving, Construction, and Agriculture Equipment industry is seeking a Service - Sales Administrator in Pinetown, KZN. The role involves supporting the service department through administrative duties, managing customer communication, and ensuring efficient service operations. Ideal candidates will possess strong communication skills and a proactive mindset, with experience in administrative or customer service roles.

Qualifications

• Experience in administrative or customer service roles, preferably in a service-related field.

Responsibilities

• Schedule and coordinate service appointments and technician assignments.
• Maintain accurate records of service requests and customer interactions.
• Process service invoices and warranty claims.

Skills

Communication

Problem Solving

Attention to Detail

Proactive Mindset

Ability to Work Under Pressure

Coordination

Education

Matric

Bachelor's Degree

Job description

Job Title: Service - Sales Administrator

The Service Administrator supports the service department by handling administrative duties, coordinating service activities, managing customer communication, and ensuring all service operations are well-documented and efficient. This role acts as a bridge between service technicians, customers, and management.

Location

Pinetown - Durban, KZN

Industry

Earth Moving, Construction, and Agriculture Equipment

Purpose of the Role

The Service Administrator supports the service department by handling administrative duties, coordinating service activities, managing customer communication, and ensuring all service operations are well-documented and efficient. This role acts as a bridge between service technicians, customers, and management.

Key Details

• Role: Service - Sales Administrator
• Location: Pinetown - Durban, KZN
• Qualifications: Matric; Bachelor's degree is beneficial
• Experience: In administrative or customer service roles (preferably in a service-related field)
• Skills: Excellent communication and problem-solving skills, attention to detail, proactive mindset, ability to work under pressure, and coordinate multiple tasks

Key Responsibilities

1. Schedule and coordinate service appointments, work orders, and technician assignments
2. Maintain accurate records of service requests, work performed, parts used, and customer interactions
3. Process service invoices, purchase orders, and warranty claims
4. Respond to customer inquiries, resolve issues, and provide updates on service status
5. Support the service team with documentation, reporting, and compliance requirements
6. Monitor inventory levels and order necessary supplies or parts
7. Ensure adherence to company policies, safety standards, and industry regulations
8. Generate service performance reports and assist in workflow optimization

Note: Extra work has been devolved to the regions, e.g., warranty claims. KZN also receives all machine arrivals. We are committed to locating the ideal job for you, so we kindly advise against paying for this service.

There are no costs associated with securing employment with us.