Application Engineer

Hyva; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking an After Sales Engineer to enhance customer value through optimal product performance. This role focuses on pre-sales support, technical preparations, and collaboration with clients to deliver tailored solutions. You will be responsible for managing technical documentation, conducting training, and ensuring customer satisfaction through effective warranty claims handling. If you have a passion for hydraulics and a knack for technical support, this opportunity offers a dynamic environment where your contributions will drive innovation and efficiency in transport solutions.

Qualifications

• Hands-on experience with Trailer Win software is mandatory.
• Strong background in hydraulics is essential.

Responsibilities

• Support sales in selecting the best products and system solutions.
• Manage technical work-preparations and project documentation.
• Conduct training sessions for product managers and customers.

Skills

Hydraulics

Trailer Win software

Technical support

Education

Any graduate

Tools

AutoCAD

Job description

Hyva Group Overview

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries.

The company is committed to the development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers.

Its products are used worldwide across sectors including transport, construction, mining, materials handling, and environmental services. Founded in [Year], the company is headquartered in Alphen aan den Rijn, The Netherlands, and operates in more than [Number] countries with over [Number] employees globally.

The Hyva Group includes over 30 subsidiaries worldwide, with extensive sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, serving more than 20,000 customers.

Position Overview: After Sales Engineer

The Application Engineer aims to increase sales through customer value creation by ensuring optimal product performance in specific applications, including pre-sales processes.

This role involves identifying the best product fit on different sites using specific methods and applications, and collaborating with customers to define and optimize tailored solutions, ensuring efficient technical preparations of sold equipment.

Key responsibilities include pre-sales support, technical work-preparations, and technical support.

Main Tasks and Responsibilities

• Support sales and customers in selecting the best products and system solutions (pre-sales); create Trailer Win concepts, offer drawings (AutoCAD), SEBIS codes.
• Manage technical work-preparations of transport solutions, including designs, project documentation, and quality assurance.
• Operate the internal help desk to address technical queries from sales, customers, and product teams.
• Provide technical and commercial support to the sales team.
• Study product operations to recommend improvements and provide input to R&D for product upgrades.
• Gather and evaluate customer feedback for continuous product enhancement.
• Provide product information to support sales activities.
• Manage documentation such as construction guidelines, project files, and manuals.
• Conduct training sessions for trainers, product managers, and customers at various levels.
• Perform quality checks on equipment before deployment.
• Handle warranty claims promptly and effectively, ensuring customer satisfaction.

Additional requirements include adherence to global processes, willingness to travel, and proficiency with Hyva's tools and systems.

Required Skills

• Any graduate with hands-on experience working with Trailer Win software.
• Mandatory experience in hydraulics.
• Valid driving license.