Training Administrator

Herotel Telecoms (Pty) Ltd; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Training Administrator to support the coordination and delivery of training across the organization. The role involves managing training logistics, maintaining records, and ensuring compliance with regulatory requirements. The ideal candidate will have experience in an operational environment, knowledge of SETAs, and proficiency in relevant software tools. This position offers the opportunity to contribute to skills development in a fast-paced setting.

Qualifications

• 3-5 years experience in coordination or administration roles.
• Knowledge of SETAs and Skills Development Legislation.

Responsibilities

• Coordinate training logistics and maintain accurate training records.
• Administer the Learning Management System and generate reports.

Skills

Problem Solving

Time Management

Customer Care

Education

Grade 12

Qualifications in education

Certificates in Learning & Development

Tools

Smartsheet

MS Office

Excel

Job description

Applications are invited for the Training Administrator position at Herotel.

This position will be based at Stellenbosch and will report to the Head of Learning and Development.

About the role :

The Training Administrator supports the coordination and delivery of training across the organisation, ensuring all learning activities are planned, scheduled, and executed efficiently.

This role manages training logistics, maintains accurate records, and ensures compliance with SETA and other regulatory requirements.

It includes administering the Learning Management System (LMS), training systems, and generating reports to support continuous learning based on operational needs.

The role plays a key part in enabling skills development across multiple sites in a fast-paced operational environment.

Key Responsibility Areas will include but not be limited to :

• Skills Planning : Learning pathway design and implementation (in conjunction with relevant stakeholders). Support in national skills development planning, including skills audits, needs analysis, and gap identification. Identify organisational training needs and trends. Liaise with internal stakeholders and external training providers to facilitate training logistics, including venues, materials, attendance, and communication. Manage training schedules and bookings, ensuring efficient delivery of interventions with minimal operational disruption. Coordinate and consolidate training nominations and registrations for specialised programmes. Ensure that employees, trainers, and providers follow guidelines, policies, standards, and processes. Administer and support learners on the Learning Management System and related platforms. Coordinate, monitor, support, and facilitate training interventions and related resources. Quality assure internal and external learning resources and programmes. Establish SETA relationships and investigate funding opportunities. Uphold agreements with relevant internal/external customers and suppliers. Support and partake in team and skills-related meetings and interventions.

• Skills Development and Reporting : Administer and update training records on the training management and/or booking system. Provide timely and accurate reporting on all learning interventions. Consolidate and assess programme feedback for further action. Identify trends and suggest improvement plans. Compile and quality assure training records and reports. Consolidate and compile the annual group training plan and report in preparation for the annual WSP/ATR and related submissions to the SETA. Keep meeting minutes for all relevant Learning and Development meetings.

Key Outputs :

• A Group Training Plan by analysing and consolidating training needs.
• Accurate learner records, training history, attendance, certification, and related documentation.
• Implement and administer a centralised training management system across multiple operational sites.
• Efficient administration of training logistics, including bookings, venues, materials, facilitator scheduling, and learner communications across various operational environments.
• Implemented and administrated training scheduling system.
• Well-coordinated national and regional training initiatives, ensuring proactive organisation and smooth execution.
• Operational training dashboards and analytics generated to support decision-making, monitor KPIs, and identify gaps or trends across the organisation.
• Effective communication and coordination with regional teams, training providers, and internal stakeholders to ensure smooth delivery of training interventions.
• Learner Management System and related platform support.

Work Experience and Competency Requirements :

• Work Experience : Minimum of 3-5 years' experience as a coordinator/scheduler/administrator, admin assistant/personal assistant, project manager, programme manager, or similar in an operational environment. Knowledge of SETAs and relevant Skills Development Legislation in South Africa. Proven experience with Smartsheet, project planning software, Learner Management Systems, HR or scheduling systems. Experience in telecommunications or technology sectors preferred. Ability to work independently and interdependently. Proficient in MS Office, Excel, and Smartsheet. Skilled in data gathering and analysis. Good problem-solving, time management, prioritisation, and customer care skills. Knowledge of South African Skills Development Legislation. Ability to work under pressure and meet deadlines.

• Education Requirements : Grade 12. Qualifications in education, programme management, logistics, HR, or related fields. Additional certificates in Learning & Development, Project Management, Logistics, Administration, or related skills are advantageous.

If interested and you meet the above requirements, please submit your CV with contactable references.

PLEASE NOTE :

Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan. Submission of your CV grants Herotel consent to process your personal information for application purposes.

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