Tech Officer : Jnr Customer Engineer (FS)

BCXP; East London; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading company in the technology sector seeks a Hardware Technician to provide routine service and support in a retail environment. The role involves installing and maintaining hardware, ensuring service levels are met, and requires relevant qualifications and experience. Candidates should possess strong ICT knowledge, problem-solving skills, and the ability to work collaboratively in a team.

Qualifications

• Minimum 2 years’ experience in hardware solutions within the Retail Environment.
• Drivers Licence and Reliable Vehicle required.
• Ability to work extended hours as needed.

Responsibilities

• Maintain the configuration management system and database.
• Install or remove hardware and software as per instructions.
• Support fellow technicians using remote tools.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

Grade 12 National Diploma

Tools

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE)

Linux LPIC (1 and 2)

Certified Linux Administrator

CompTIA Linux+

Job description

Reports to : Ops Manager : Onsite Operations (M / S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and / or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and / or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and / or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Culture Match

Job Match

Minimum Qualifications

NQF 4 : Grade 12 National Diploma

Additional Education -Preferred / Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended / long hours as and when required