Key Account Manager

Caseware Africa; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in IT Services seeks a Key Account Manager to drive customer success and retention. The role involves managing client relationships, achieving sales targets, and ensuring a high-quality customer experience. Ideal candidates will have sales experience, strong communication skills, and a proactive approach to problem-solving.

Qualifications

• At least 2 years of sales experience in high-volume environments.
• Formal sales training; Degree preferred.

Responsibilities

• Ensure the best possible customer experience through onboarding and ongoing engagement.
• Achieve high retention rates through proactive intervention.
• Manage sales and renewal pipelines, prepare timely quotes and proposals.

Skills

Problem-solving

Customer management

Communication

Education

Completed Matric

Degree preferred

Tools

CRM

Accounting software

Job description

Join to apply for the Key Account Manager role at Caseware Africa.

Retain and grow the market of an international, world-class financial software product in the Professional market.

The Key Account Manager's mission is to drive successful utilization of our products, build long-term strategic relationships with stakeholders, proactively manage all areas of the customer lifecycle, and increase wallet share in line with revenue targets.

Responsibilities include :

Managing Client Success and Retention

Ensure the best possible customer experience through onboarding and ongoing engagement.

Achieve high retention rates through proactive intervention and managing customer exit processes.

Deliver customer retention targets via continuous value creation.

Pipeline and Salesforce Management

Ensure accurate forecasting by maintaining pipeline health and coverage.

Develop and grow strategic customer relationships to enhance customer experience.

Achieve revenue and gross profit targets as per sales plan.

Manage sales and renewal pipelines, prepare timely quotes and proposals, and follow up accordingly.

Maintain excellent product knowledge and adopt the Caseware Africa sales methodology.

Plan daily activities focusing on renewals, prospecting, and upselling.

Qualifications and Experience :

Completed Matric.

At least 2 years of sales experience in high-volume environments.

Formal sales training; Degree preferred.

Experience with accounting software is advantageous.

Problem-solving and customer management skills.

Good computer literacy and CRM experience advantageous).

Organized, deadline-driven, with a positive attitude.

Excellent communication skills and professionalism.

Self-motivated with high emotional intelligence.

Ability to multi-task and work under pressure.

Additional Information :

Seniority level : Entry level.

Employment type : Full-time.

Job function : Sales and Business Development.

Industry : IT Services and IT Consulting.