Owner Relations

Talent Sam; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading company is seeking an Owner Relations Officer to foster relationships with property owners. The role involves managing communications, coordinating tasks, and ensuring high satisfaction levels. Ideal candidates will have experience in hospitality or business administration, excellent communication skills, and the ability to work under pressure in a remote setting.

Qualifications

• 1-2 years experience in a supervisory role.
• Experience in hospitality, business administration, or marketing.

Responsibilities

• Build and maintain relationships with property owners.
• Respond to communications promptly and manage client-related tasks.
• Collaborate with departments to ensure high satisfaction levels.

Skills

Communication

Interpersonal

Negotiation

Problem-Solving

Education

Hospitality

Business Administration

Marketing

Tools

ClickUp

Google Workspace

Job description

The Owner Relations Officer is responsible for fostering strong relationships with property owners within the assigned portfolio. They assist with daily administrative tasks, providing updates to Account Executives on routine and urgent matters.

Key Responsibilities include:

1. Acting as an owner advocate by building and maintaining relationships through active communication regarding investment performance, regulatory, policy, and operational changes.
2. Responding to all communications related to the portfolio promptly, including phone calls (answered within 3 rings or 2 minutes), emails, texts, WhatsApp, and WeChat (respond within 5 minutes during working hours or within 12 hours outside working hours).
3. Monitoring internal communications (Slack and email) and responding within 2 minutes for urgent items, 30 minutes for non-urgent items during working hours, or within 1 hour for non-urgent items outside office hours.
4. Coordinating and following up on daily tasks such as owner stays, quote approvals, onboarding, and P&L reports.
5. Maintaining and updating client databases (CRM) and utilizing project management tools (ClickUp, Google Workspace, Breezeway, etc.).
6. Collaborating with departments to address owner requests and ensure high satisfaction levels.
7. Building trust and personal connections with owners to understand their needs and identify opportunities.
8. Managing and developing the performance of direct reports.
9. Communicating actively with internal teams and leveraging resources to support owner success.
10. Responding to client inquiries to develop rapport and resolve concerns.
11. Managing client-related tasks in project management tools to ensure timely progress.
12. Aligning projects with company goals and strategies, providing creative solutions to organizational challenges.
13. Participating in OH&S initiatives, promoting safe behavior, and ensuring compliance with procedures, laws, and regulations.
14. Fostering a professional, respectful, and cooperative work environment.
15. Demonstrating flexibility to work within EST hours (8am-10pm), including weekends and holidays, in a remote setting with reliable internet.

Qualifications include experience in hospitality, business administration, marketing, or related fields, with 1-2 years in a supervisory role. Skills required are excellent communication, interpersonal, negotiation, problem-solving, and proficiency with project management tools. The role demands a resilient, proactive attitude, ability to work under pressure, and creative problem-solving skills.