Incident Management Graduate at Parvana Recruitment

Parvana Strategic Sourcing; Cape Town; On-site; ZAR 20 000 - 30 000; Full time

Job summary

An innovative firm is seeking a motivated graduate to join their dynamic team in Cape Town. This internship offers a unique opportunity to kickstart your career in incident management, where you'll play a crucial role in supporting critical situations and collaborating with a diverse global team. You'll work in a hybrid environment, gaining valuable experience while embracing a flexible work schedule. If you're passionate about driving results and fostering innovation, this role is perfect for you!

Qualifications

• Recent graduate with a degree in Business or IT.
• Strong verbal and written communication skills in English.

Responsibilities

• Support incident management by conducting status assessments and engaging teams.
• Act as the point of contact for system-generated events.

Skills

Incident Management

Communication Skills

Call Center Experience

Education

BCom

BA in Linguistics and Communication

Business Systems Qualification

IT-related Qualification

Job description

Incident Management Graduate at Parvana Recruitment

Parvana Strategic Sourcing

• Internship position
• Cape Town
• Posted 24 Apr 2025 by Parvana Strategic Sourcing
• Job 2608610 - Ref 448937000100587

About the position

About our client:
Our client, a global leader delivering innovative solutions, seeks a dynamic and motivated team member to join their high-performing team. The successful candidate will work in a hybrid or office environment, collaborating with a diverse global team to drive results, foster innovation, and contribute to a culture of inclusion and opportunity. Join our client on a 12-month graduate program designed to kickstart your career.

What you will be doing:

• Play a key role in Incident Management support, conducting status assessments, engaging relevant teams, providing whiteboard updates, facilitating clear communications, and contributing to overall incident management during critical situations.
• Act as the initial point of contact and facilitator for system-generated events, ensuring timely responses and resolutions across multiple systems and environments.
• Embrace a dynamic work schedule that includes a variety of shifts, including weekends and holidays, to provide comprehensive support and coverage.

What our client is looking for:

• A BCom, BA in Linguistics and Communication, Business Systems, or an IT-related qualification.
• Call center experience preferred.
• Excellent verbal and written communication skills.
• Business-level English proficiency.

Work Type:

• Hybrid with 3 days in their Cape Town or Centurion office

Job ID:

• J106894

For a more comprehensive list of opportunities, visit our website - [URL Removed]

Desired Skills:

• Graduate
• Incident Management
• Support

We are a recruitment company specialising in IT, telco, and finance, with offices in South Africa and the United Kingdom. We pride ourselves on providing a personal, efficient, and value-added service. PARVANA means butterfly in Persian, symbolizing transformation and growth. We are committed to connecting talented individuals with their ideal roles.