Non-Motor Field Assessor (JG8)

Sanlam; Bloemfontein; On-site; ZAR 30 000 - 70 000; Full time

Job summary

Join a forward-thinking company as a Non-Motor Claims Assessor in Bloemfontein. In this dynamic role, you will investigate and assess claims, negotiate settlements, and ensure effective communication with clients and stakeholders. With a focus on delivering exceptional service, you'll play a crucial part in the claims process, ensuring that all claims are handled fairly and efficiently. This role offers the chance to work in a diverse and expanding environment, where your expertise will contribute to the company's success in the general insurance industry.

Qualifications

• 5+ years of experience in digital non-motor claims assessment.
• Field assessing experience is advantageous.

Responsibilities

• Determine the merit of non-motor claims through investigations.
• Negotiate with clients and settle claims within thresholds.

Skills

Analytical Thinking

Customer Service Orientation

Negotiation Skills

Claims Assessment

Investigative Skills

Education

Matric (Grade 12) with Mathematics

Tools

Assessor Reporting Tools

Repair Estimation Tools

Job description

This career opportunity is available in the Non-Motor region, based in Bloemfontein.

WHAT WILL YOU DO?

The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying event descriptions with the loss, negotiating with clients, intermediaries, and service providers, and settling claims within delegated thresholds and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Receiving instructions from Claims Service Consultant (appraisal notes & documents).
• Checking completeness and correctness of documents and policy conditions.
• Planning routes for claims, making arrangements, and contacting clients.
• Identifying what is required and outstanding from clients.
• Deciding on investigations needed and whether specialist expertise (e.g., builder, engineer) is required.
• Assessing risks to provide recommendations to underwriting.
• Appointing specialist resources if necessary.
• Interacting with authorities like police and weather bureau to assess merit.
• Comparing collected information to policy requirements and claim details.
• Determining appropriate replacements and assessing risk.
• Deciding and negotiating on replacement, cash, or claims card options.
• Authorizing repairs or cash settlements.
• Writing claims reports and updating the central claims file.
• Handling and resolving client/broker complaints promptly and fairly.
• Managing relationships with clients, brokers, service providers, and internal stakeholders (relationship managers, claims committee, underwriters).
• Ensuring effective communication with all stakeholders.

QUALIFICATIONS AND EXPERIENCE

Matric (Grade 12) with Mathematics

At least five (5) years of relevant experience in digital non-motor claims assessment (full spectrum), with field assessing experience advantageous.

Seven (7) or more years' relevant claims assessment experience (non-motor, full spectrum).

KNOWLEDGE AND SKILLS

• All relevant product training completed.
• Familiarity with IM external systems.
• Experience in adjusting processes, assessor reporting tools, building terminology, repair estimation for building damage, indemnity issues, non-standard roofing (thatching), floor coverings, gyproc, building repair calculators, and advanced electronic equipment.
• Ability to conduct investigations on buildings, contents, and fire incidents.

PERSONAL ATTRIBUTES

Analytical thinking, information seeking, initiative, flexibility, customer service orientation.

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company. While based in South Africa, we are rapidly expanding into emerging markets across Africa and Asia.

Our success is rooted in our passion for our clients, and we focus on delivering Insurance Good and Proper. We value people and aim to recruit the best talent, whether permanently or temporarily.

At Santam, we are committed to transformation and embracing diversity. We strive for a workplace that reflects societal demographics and give preference to applicants from designated groups in line with our employment equity targets.