Branch Delivery Sales And Service Team Leader

Wesbank; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Branch Delivery Sales and Service Team Leader to manage and support a dedicated sales and service team. This role is pivotal in driving sales, ensuring compliance, and delivering exceptional customer experiences. You will engage with customers to understand their needs, provide proactive solutions, and maintain strong relationships to enhance brand loyalty. Join a forward-thinking organization that values growth, compliance, and customer satisfaction, and be part of a team that is committed to making a positive impact in the banking sector.

Qualifications

• Proven experience in sales and customer service management.
• Strong analytical skills for customer feedback and service improvement.

Responsibilities

• Manage and support sales and service team to achieve targets.
• Build long-term relationships with customers and drive sales.

Skills

Customer Service Excellence

Sales Strategy

Team Leadership

Relationship Management

Operational Support

Education

Bachelor's Degree in Business or Related Field

Job description

Branch Delivery Sales and Service Team Leader

Job Description

To manage and support the sales and service team, ensuring target achievement, compliance with processes, and delivering exceptional customer service.

Responsibilities include:

1. Providing operational support to activities and initiatives that contribute to growth and profitability.
2. Driving sales across products and campaigns to exceed targets.
3. Delivering customer experience excellence aligned with organizational values and standards.
4. Building long-term, trust-based relationships with customers to strengthen the brand.
5. Gathering and analyzing customer feedback to understand needs and improve service.
6. Exceeding customer expectations through proactive solutions.
7. Keeping customers informed about products and services.
8. Ensuring customer service solutions align with operational plans and standards, communicating implementation plans, and securing buy-in.
9. Maintaining accurate product knowledge and advising customers accordingly.
10. Resolving customer queries and complaints promptly, owning issues until resolution.
11. Using feedback to propose service improvements.
12. Building relationships to manage expectations and share insights.
13. Engaging cross-functionally for support and collaboration.
14. Understanding customer requirements, driving value, and advising on product and wealth management options.
15. Managing growth of active customer accounts.
16. Ensuring compliance with statutory, legislative, and internal policies.
17. Implementing and reviewing governance, risk, and compliance procedures.
18. Staying informed on legislative changes and industry best practices.
19. Providing accurate business intelligence and trend analysis.
20. Reporting on service delivery and customer targets regularly.
21. Identifying development needs and supporting employee growth through coaching and personal development plans.
22. Promoting a culture of knowledge sharing and continuous improvement.
23. Building collaborative relationships with peers and stakeholders.
24. Managing team performance, including goal setting, coaching, and disciplinary actions in line with HR policies.
25. Participating in talent management and ensuring employment equity in recruitment and movements.
26. Setting team goals, motivating achievement, and ensuring skills transfer.

Job Details

Note: Applications will not be accepted after the closing date of May 13. All appointments will align with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose their disability information, which will be kept confidential unless required by law.

Additional Information

Introduce yourself to our recruiters; we will contact you if a suitable role arises. If you have queries, please log them via MyQ.

About Us

FNB serves retail and commercial customers, offering banking, insurance, savings, investments, and digital solutions. Recognized as the strongest banking brand in the world (Brand Finance Banking), FNB provides numerous opportunities for a rewarding career dedicated to making a positive impact on people's lives.