Client (Partner) Success Manager

Ozow; Johannesburg; On-site; ZAR 300 000 - 500 000; Full time

Job summary

Join a leading fintech company as a Client Success Manager, where you'll ensure successful implementation of payment services and maintain long-lasting relationships with clients. This role is perfect for someone passionate about client management and problem-solving, focused on delivering excellent customer experiences.

Benefits

Healthy breakfast, lunches, and snacks.

Medical aid subsidy (permanent staff).

Generous paid annual leave.

Learning and Development opportunities.

Qualifications

• 2+ years in account management or customer-facing role.
• Strong verbal and written communication skills.

Responsibilities

• Act as main contact for assigned clients, building relationships.
• Identify opportunities to expand client usage of Ozow's platform.

Skills

Communication

Problem Solving

Client Management

Job description

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond.

We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers.

As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity.

We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position

As a Client Success Manager at Ozow, you will play a key role in ensuring the successful implementation of our payment services and maintaining positive, long-lasting relationships with our business clients.

You will focus on supporting clients in adopting and engaging with Ozow's payment platform, contributing to overall customer satisfaction and success. You will work closely with clients to understand their needs, resolve issues, and identify opportunities for growth.

This role is ideal for someone passionate about building relationships, skilled in problem-solving, and driven to deliver excellent customer experiences. You are an ideal candidate if you have:

• 2+ years of experience in account management or a customer-facing role (preferably in software/fintech).
• Strong verbal and written communication skills.
• Ability to collaborate across internal and external teams.
• A proactive and organized approach to client management.

Your role and responsibilities

1. Partner Relationship Management: Act as the main point of contact for assigned clients, building collaborative relationships. Understand clients' goals and challenges to provide proactive support.
2. Account Growth and Retention: Identify opportunities to expand client usage of Ozow's platform. Support strategies that promote client satisfaction and long-term partnerships.
3. Product and Service Knowledge: Gain a solid understanding of Ozow's products and services to help clients succeed. Provide guidance and training on platform usage.
4. Problem Resolution: Address client concerns, troubleshoot issues, and ensure timely resolutions. Advocate for clients within Ozow to prioritize their needs.
5. Strategic Planning: Work with clients to align their objectives with Ozow's offerings. Identify growth opportunities and collaborate on actionable plans.
6. Reporting and Insights: Monitor client performance, prepare reports, and analyze data to recommend improvements.
7. Communication and Training: Keep clients updated on features and trends. Organize training sessions and resources.
8. Collaboration with Teams: Work closely with product, sales, and technical teams to deliver exceptional client experiences.

During the interview process, you will meet with the People team, the hiring manager, and relevant C-Suite executives. Be prepared to complete a technical assessment to showcase your skills.

In-office perks

• Healthy breakfast, lunches, and snacks.
• Monthly team connects.

Perks for South African-based employees

• Medical aid subsidy (permanent staff).
• Group Risk Insurance (permanent staff).
• Generous paid annual leave.
• Learning and Development opportunities.
• Quarterly team building and community initiatives.
• Employee gifting.
• Access to cutting-edge technology.

Our Employee Value Proposition

Join Ozow and become part of an elite team that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled growth opportunities, your journey starts here.

As a fintech company, we prioritize data security and compliance. Due to the sensitive nature of our work, we require individuals with high integrity and trustworthiness to ensure adherence to financial regulations and industry standards.

Ready to be exceptional?