Portuguese Speaking Customer Service Agent

WNS; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking motivated individuals for an Associate role focused on customer retention. In this dynamic position, you will engage with customers to ensure their satisfaction with services, addressing any concerns they may have. This role is perfect for those who are fluent in both English and Portuguese and have a passion for the automotive industry. Join a company that values employee development and community impact, offering a supportive environment where your contributions make a real difference.

Qualifications

• Matric and relevant qualifications required for the role.
• Fluency in English and Portuguese is essential.

Responsibilities

• Support customer retention by calling to assess service satisfaction.
• Escalate complaints to retailers or CRC as needed.
• Verify and update customer details and interests.

Skills

Fluent in English

Fluent in Portuguese

Computer literacy

Knowledge on the automotive industry

Education

Matric

Contact Centre qualification

Job description

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Associate role is to support the proactive and reactive retention of customers wanting to cancel their service contracts by doing the following:

• Calling customers to find out if they were happy with a service, they received at retailors
• Escalate to retailers or CRC if the customer complains about the service or mechanical faults
• Verify and update customers details
• Update leisure interest of customers
  
  
  

Qualifications

Essential

• Matric
• Fluent in English
• Fluent in Portuguese
• Contact Centre qualification
• Computer literacy in order to operate customer related information systems
• Knowledge on the automotive industry
  
  
  

Additional Information

NB Fluent in Portuguese