English Speaking Account Manager (Cape Town)

Octivfitness; Cape Town; Hybrid; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a passionate Onboarding Executive & Account Manager to join their dynamic Customer Success Team in Cape Town. This role focuses on delivering exceptional onboarding experiences for clients from Europe and the DACH region, ensuring they feel supported and confident in using the product. You'll be the bridge between clients and internal teams, advocating for client needs while fostering long-term relationships. If you thrive in a fast-paced B2B SaaS environment and have a passion for customer service, this opportunity is perfect for you.

Benefits

Laufende Schulung und Mentoring

Offene Kommunikation und kreative Beiträge

Möglichkeiten zur persönlichen und beruflichen Entwicklung

Dynamisches Team

Positive, leistungsorientierte Umgebung

Qualifications

• Mindestens 2 Jahre relevante Erfahrung in Kundenservice oder Onboarding.
• Fließend in Englisch und vorzugsweise Deutsch.

Responsibilities

• Verantwortlich für die Einarbeitung neuer Kunden und die Pflege bestehender Kundenbeziehungen.
• Koordination zwischen Kunden und internen Teams zur Gewährleistung der Kundenzufriedenheit.

Skills

Kundenservice

Onboarding

Multitasking

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Emotionale Intelligenz

Education

Tertiäre Ausbildung

Job description

German Speaking Onboarding Executive & Account Manager (Cape Town) – Fluent in English and German

What You Will Do

The Onboarding Representative & Account Manager is a dual role within the Octiv Customer Success Team.

You will be responsible for onboarding new clients from Europe and the DACH region and serve as the primary contact for your assigned existing clients.

At Octiv, client relationships are our top priority.

Providing a great onboarding experience is the first step in building meaningful, long-lasting relationships that help grow our business.

Multitasking is essential in this role.

You will coordinate between Octiv clients and internal teams to ensure timely and successful delivery of client needs.

Ultimately, you will ensure a smooth onboarding process that encourages client activation.

You will act as a bridge between clients and the Octiv support team, supporting client needs, advocating on their behalf, and helping to build loyalty.

This role is ideal if you are passionate about helping others, delivering exceptional customer service, taking ownership, and eager to grow your career in a fast-growing B2B SaaS environment.

As the Account Manager & Onboarding Representative, you will report to the Customer Success Manager and the Onboarding Manager, working closely within the Customer Team subdivision.

Your Responsibilities Will Include

Onboarding

• Deeply understand our clients’ business functions and needs.
• Ensure client expectations are met and that they are comfortable using our product from the start.
• Provide exceptional service and a frictionless onboarding experience.
• Gather necessary information to assist clients in setting up their accounts and facilitate account creation when needed.
• Sort, upload, and migrate member templates.
• Assist clients with migrating to Octiv.
• Help clients complete their account setup and implementation.
• Support clients with third-party integrations such as payment gateways and Discovery Vitality.
• Drive product adoption and retention from the initial user journey stages.

Account Management

• Serve as the main contact for client concerns and needs via email, video calls, or meetings.
• Build and strengthen long-term client relationships.
• Maintain accurate client records and track discussions or updates.
• Handle support inquiries and resolve client issues.
• Log, test, and approve bugs, workflow issues, or feature requests.
• Develop a thorough understanding of our products to promote adoption.
• Understand client businesses and gather feedback for improvement.

The Ideal Candidate Possesses

• Fluency in English and preferably German.
• Experience in customer service, onboarding, or SaaS industry.
• At least 2 years of relevant experience or tertiary education.
• Ability to multitask effectively.
• Strong communication and organizational skills.
• Outgoing personality with high emotional intelligence.
• Interest in SaaS, health, and fitness.
• Flexibility and willingness to adapt and learn.
• Team-oriented mindset.

What We Offer

• A positive, performance-driven environment with a dynamic team.
• Ongoing training and mentorship.
• Open communication and creative input.
• Opportunities for personal and professional growth.
• Work in a fast-growing company with international clients.
• Hybrid work model based in Cape Town CBD.
• An open-minded, energetic culture.