Barista - PT

Barnes & Noble, Inc.; Gauteng; On-site; ZAR 12 000 - 18 000; Part time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Barista, der leidenschaftlich für Kaffee und den Kundenservice ist. In dieser Rolle sind Sie dafür verantwortlich, erstklassige Getränke und Speisen zuzubereiten, während Sie eine angenehme Atmosphäre schaffen, die die Kunden begeistert. Ihre Fähigkeit, Empfehlungen auszusprechen und auf die Bedürfnisse der Kunden einzugehen, wird dazu beitragen, dass jeder Besuch unvergesslich wird. Wenn Sie gerne in einem dynamischen Umfeld arbeiten und Teamarbeit schätzen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Leidenschaft für Kaffee und Produkte, die wir servieren.
• Fähigkeit, Probleme zu lösen und Empfehlungen abzugeben.

Responsibilities

• Arbeiten auf dem Café-Boden und Bereitstellung von erstklassigem Service.
• Sicherstellen, dass das Café sauber und einladend ist.

Skills

Kundenservice

Multitasking

Kommunikationsfähigkeiten

Produktkenntnis

Job description

Location

RI - Warwick - Warwick - 2159

Classification

Part-Time

Job Summary
As a Barista, you provide first-class service to our customers with every drink you create and every cookie you bake, ensuring their experience is your top priority. You make the customer experience pleasurable and provide the perfect complement to any book. Your passion for coffee, creating inspiring drinks, and your knowledge of the café ensure that customers are delighted by the handcrafted beverages you serve. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.

What You Do

• Work on the café floor, which requires physical activity (prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and on the sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service through a tailored order-creating approach.
• Make relevant beverage and food recommendations, ensuring an engaging experience that connects customers with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by keeping the bake case stocked and merchandise neatly displayed.
• Take pride in the Café and prioritize maintaining a clean and tidy environment, knowing that cleanliness encompasses all aspects of the customer experience.
• Execute all operational standards correctly, in a timely manner, and in accordance with café standards, safety, and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrinkage.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and continuously grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives; be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Be flexible and adaptable to an ever-changing environment.