Bilingual Customer Service Representative

Merchants; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a dynamic team as a Spanish-speaking Call Centre Agent, where your fluency in Spanish and experience in the health care industry will shine. This role involves managing customer interactions with care, promoting products, and providing accurate information, all while maintaining a strong customer-first mindset. An established leader in customer experience solutions, the company offers a professional environment that values excellence and innovation. If you're passionate about delivering exceptional service and have a knack for sales, this opportunity is perfect for you.

Qualifications

• Fluent in Spanish, both spoken and written.
• Proven sales experience in a customer service environment.

Responsibilities

• Manage inbound and outbound calls in Spanish with professionalism.
• Assist customers with health care-related queries.

Skills

Fluent in Spanish

Sales Experience

Excellent Communication Skills

Good Command of English

Job description

We're Hiring: Spanish -Speaking Call Centre Agents

Are you fluent in Spanish, and familiar with the health care industry? Join Merchants, a global leader in customer experience solutions, and become part of a professional, high-performing team dedicated to excellence and innovation.

Key Responsibilities:

• Manage inbound and outbound calls in Spanish, supporting customers with professionalism and care
• Promote relevant products or services and close sales effectively
• Assist customers with health care-related queries, navigating sensitive topics with empathy and accuracy
• Maintain accurate records of interactions, following strict compliance and data protection standards

Requirements:

• Fluent in Spanish (spoken and written)
• Good command of English
• Proven sales experience
• Experience in a health care environment (call centre, insurance, medical services, or similar)
• Excellent communication skills with a strong customer-first mindset
• Ability to manage confidential information with professionalism