Customer Service Representative

Midvaal Recruitment; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in the courier industry is seeking an energetic Customer Service Representative in Vereeniging. The role involves providing exceptional customer support, handling inquiries, and driving sales through effective communication. Ideal candidates will have a strong sales background and a customer-focused approach.

Benefits

Medical Aid Contribution

Qualifications

• Proven experience in sales and telesales, preferably in courier/logistics.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat.
• Identify sales opportunities during customer interactions.
• Process customer orders and manage deliveries.

Skills

Communication

Problem Solving

Sales

Telesales

Customer Service

Tools

Microsoft Office

CRM Software

Job description

Job Title : Customer Service Representative – Courier IndustryMIDLocation : VereenigingJob Summary : We are seeking an energetic and results-driven Customer Service Representative to join our dynamic team in the courier industry.

The ideal candidate will have a strong background in sales and telesales, combined with a naturally outgoing and bubbly personality.

This role requires excellent communication skills, a customer-focused approach, and the ability to handle inquiries and sales opportunities efficiently and professionally.Key Responsibilities : Customer Support : Handle incoming customer inquiries via phone, email, and chat, providing prompt and professional service.Sales and Upselling : Identify sales opportunities during customer interactions and proactively offer relevant services to increase revenue.Telesales : Make outbound calls to potential and existing customers to promote courier services and close sales.Order Management : Process customer orders, schedule pickups and deliveries, and provide updates on shipment status.Problem Solving : Address customer complaints and issues promptly, ensuring customer satisfaction and retention.Relationship Building : Build strong relationships with customers to encourage repeat business and referrals.Team Collaboration : Work closely with the operations and sales teams to ensure smooth service delivery and customer satisfaction.Follow-Up : Conduct follow-ups with customers to confirm satisfaction and identify additional sales opportunities.

Requirements : Proven experience in sales and telesales (preferably in the courier, logistics, or related industry).Strong communication and interpersonal skills with a confident, outgoing personality.Excellent problem-solving skills and the ability to think quickly under pressure.Ability to multitask and manage time effectively in a fast-paced environment.Strong attention to detail and organizational skills.Proficient in Microsoft Office and CRM software.A positive and energetic attitude with a drive to exceed targets and customer expectations.Preferred : Previous experience in the courier or logistics industry is a plus.Experience handling high call volumes in a professional environment.

Remuneration Package : 10K Basic1K Medical Aid contribution

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