Teller

Absa Group; Kakamas; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading bank in South Africa seeks a Bank Teller to manage cash transactions and provide excellent customer service. The role requires adherence to compliance standards and the ability to identify sales opportunities. Candidates must hold a Further Education and Training Certificate in Business, Commerce, or Management Studies.

Qualifications

• FETC in Business, Commerce and Management Studies required.
• Strong customer service and cash handling skills.
• Ability to meet sales targets and follow compliance procedures.

Responsibilities

• Process bank teller transactions accurately and efficiently.
• Provide customer assistance and resolve inquiries.
• Identify sales leads and promote digital channels.

Skills

Customer Service

Cash Handling

Sales Skills

Compliance

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong presence as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of an exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

This role involves processing bank teller transactions accurately and efficiently, ensuring customer assistance is prompt and friendly. Please note that selecting this role impacts compensation and benefits in Kenya, TZ (NBC), and Mozambique. For details, contact Reward.

Job Description

1. Execute cash & related transactions: Balance, control, and manage the cash float; dispense and receive cash, cheques, and other financial instruments; verify identification and account details; report suspicious activities; adhere to policies; escalate transactions beyond teller limits; record transactions accurately; reconcile cash; prepare audit reports; ensure compliance with SARB minimum requirements.
2. Customer Service: Advise customers on transaction processes; resolve inquiries; explain procedures and security requirements; handle complaints; guide on transaction documentation; ensure friendly and professional interaction; maintain appearance and workstation standards; promote digital channels; market products; educate on internet kiosks.
3. Sales and Lead Identification: Identify sales leads; explain campaign details; use sales tools effectively; meet sales targets; follow up on leads.
4. Compliance and Risk Management: Secure the branch safe; conduct cash counts; maintain transaction records; verify information; follow cash management procedures; stay updated on policies; prevent fraud; report suspicious transactions; manage security items; adhere to safety procedures; upskill regularly; follow end-of-day procedures and mandates.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is committed to equal opportunity and diversity. Preference will be given to suitable candidates from designated groups to promote demographic representation. The bank reserves the right not to fill the position.