Specialist : Unbranded Channel

Vodafone; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

Vodafone seeks a motivated individual to drive revenue and customer growth through unbranded channels. The ideal candidate will manage relationships with trade partners, implement strategies for maximum sales, and report on performance. This role requires a diploma in marketing/sales and relevant experience, offering competitive benefits and opportunities for growth.

Benefits

Incentive programs and competitive benefits

Retirement, risk, and medical aid benefits

Cell phone, data, fibre discounts, and staff discounts

Qualifications

• 3-5 years relevant experience in small business development, marketing, or sales.
• Experience in retail or business environment is advantageous.
• Telecommunications industry experience is a plus.

Responsibilities

• Manage unbranded channel stores and relationships with trade partners.
• Implement distribution strategies and achieve sales targets.
• Report monthly on activities and manage KPIs.

Skills

Performance Reporting

Stakeholder Management

Negotiation Skills

Education

3-year diploma or degree in marketing/sales (NQF 6 or higher)

Matric / Grade 12

Job description

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute.

Role Purpose / Business Unit :

To drive revenue and customer growth through the usage of Vodacom's Products and Services across the unbranded channels within a geographical area. Manage and maintain the relationship with respective trade and channel partners, the internal organisation, and suppliers.

Key accountabilities and decision ownership :

• Manage the unbranded channel stores (NC / WH / AD's / Informal stores) within a geographical location
• First line escalation from trade partners (customer queries) – ECLO
• Manage field marketing agency ensuring operational compliance and excellence – retail pricing, reporting, stock availability, deals, campaigns & branding
• Achieve sales and customer service targets aligned with regional strategy
• Build relationships with national chains, wholesalers, alternative distributors, and informal trade partners
• Identify partnerships to increase brand and product awareness
• Implement distribution strategies within Unbranded Channels

Key Responsibilities :

• Implement the Unbranded Channel strategy for maximum sales and exposure
• Focus on unbranded channels including National Chains, Wholesalers, Distributors, spazas, traders, street hawkers, mainly in informal markets
• Establish relationships with informal traders and spaza operators to understand consumer trends
• Ensure new products/services are implemented and opportunities for awareness are identified
• Report monthly on activities, findings, and areas for improvement
• Plan store visits and partnership meetings monthly
• Manage KPIs such as revenue, customer base, market share, and usage
• Manage relationships with trade partners to drive acquisition, retention, and customer experience
• Identify opportunities to maximize profitability and coordinate promotions with marketing
• Drive gross adds and VABS efficiencies in the unbranded channel
• Recruit new business partners to increase distribution coverage
• Manage recovery plans for underperforming stores and towns
• Oversee third-party relationships, sales strategies, and projects
• Monitor competitors and develop activity plans to close gaps
• Transfer knowledge to store staff and implement people transformation initiatives
• Address regional customer issues and provide feedback

The ideal candidate for this role will have :

• Matric / Grade 12
• 3-year diploma or degree in marketing/sales (NQF 6 or higher)
• 3-5 years relevant experience
• Experience in small business development, marketing, or sales
• Experience in retail or business environment, project management, stakeholder management (advantageous)
• Telecommunications industry experience (advantageous)
• Driver's License EBO and own vehicle

Core competencies, knowledge and experience :

• Performance Reporting
• Stakeholder and Business Relationship Management
• Strategic Partnerships Management
• Negotiation Skills

We make an impact by offering :

• Incentive programs and competitive benefits
• Retirement, risk, and medical aid benefits
• Cell phone, data, fibre discounts, and staff discounts

Closing date for Applications: 26 May.

The role is based at Vodacom Midrand Offices.

Our recruitment process considers the company's Employment Equity Plan and Targets. We encourage applications from diverse candidates, including those with disabilities.

Vodacom values diversity and inclusion.