Automotive Service Advisor

VDW; Mossel Bay; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the automotive industry is seeking a Service Advisor with at least 3 years of experience in a franchised motor dealership. The ideal candidate will excel in customer service, possess strong communication skills, and have a proven track record in achieving results and driving business growth. This role requires the ability to work under pressure while maintaining high standards of service and customer satisfaction.

Qualifications

• At least 3 years of Service Advisor experience in a franchised motor dealership.
• Excellent communication skills in English (both written and spoken).
• Stable work history with contactable references.

Skills

Customer Service

Conflict Resolution

Communication

Attention to Detail

Teamwork

Tools

Automate

CMS

Evolve

Job description

Job Requirements

1. At least 3 years of Service Advisor experience in a franchised motor dealership.
2. Working knowledge of Automate, CMS, Evolve, or similar software.
3. The ability to upsell and meet workshop targets.
4. Must be able to work under pressure while maintaining excellent customer service.
5. A stable work history with contactable references.
6. Excellent communication skills in English (both written and spoken).
7. The ability to handle conflict situations and work effectively in a pressurized customer service environment.
8. Clear criminal record.
9. Results-driven with a focus on customer satisfaction and maintaining standards.
10. Attention to detail and ability to work well with people (team player).
11. Solid track record of management skills, achieving results, and driving business growth in a well-known dealership.