People Support Practitioner

Lead Generation Group; Johannesburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in Johannesburg seeks a dedicated support team member to ensure client satisfaction. Responsibilities include addressing client queries, enhancing campaigns, and building relationships. Candidates should possess strong problem-solving skills and be comfortable working remotely during UK hours.

Qualifications

• Proven experience in effectively managing client accounts.
• Excellent written and spoken English is a must.

Responsibilities

• Address client queries and provide guidance to enhance campaigns.
• Build and maintain relationships with clients.
• Handle concerns and complaints efficiently.

Skills

Organized

Collaborative Spirit

Problem Solver

Client-Focused

Analytical Skills

Education

1-2 years in a similar role

Job description

What You'll Do : As a member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis.

Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.

What We're Seeking : We're in search of individuals who embody the following qualities :

Organized and Self-Starter : Take initiative and thrive in an organized work environment.

Collaborative Spirit : Be easy to get along with and possess the ability to motivate and inspire those around you.

Digital Marketing Knowledge : While not essential, having a good understanding of Ads and digital marketing will be advantageous.

Problem Solver : Be adept at handling unhappy clients and finding mutually beneficial solutions.

Client-Focused : Successfully build and maintain relationships with our diverse range of clients.

Remote Work Excellence : Demonstrate exceptional communication skills as you'll be working remotely, necessitating a high level of trust and dedication.

Language Proficiency : Excellent written and spoken English is a must.

Analytical Skills : Experience discussing and interpreting stats and numbers with clients.

Work Schedule : UK Hours : The role requires a commitment to working during UK hours.

Full-time Shift : Monday to Friday

Skills and Experience : Client Account Management : Proven experience in effectively managing client accounts.

Industry Experience : 1-2 years in a similar role, preferably on the agency side.

Quick Thinking : Ability to think on your feet and adeptly solve problems.